When honor 6X

[Rosemary123]

When will the honor 6X be compatible with Versa? 

[SunsetRunner]

Hi, if you visit this site: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=compatible&l=en_US&fs=Search&pn=1 and scroll down to Android devices and press that and go to Huawei, you will see that the Honor 6X is in the list of supported devices. 

[Rosemary123]

My Honor 6X did not work with Fitbit Versa last month. Now would it work?

[SunsetRunner]

As per the list of supported devices, yes it should work now. If you run into trouble setting it up, please do not hesitate to contact me again. I'm always around!

[Rosemary123]

Can you prove that Honor 6X is syringe with Versa? I have not yet found convincing information about this. I've already bought once Versan and it did not work for my phone (honor6X)

[HeydyF]

Hey @Rosemary123, let me give you a warm welcome to the Community! As @SunsetRunner mentioned, this phone model, the Huawei Honor 6X is on the compatible devices list so you shouldn't have any inconveniences with it and your Versa. If you have syncing issues, please try the troubleshooting in this help article: Why won't my Fitbit device sync? 

Let me know how it goes! 

[littleanne]

Hi there, according to this, the Honor 6x is on supported devices list. I have just checked and still can't find it !

[David68]

I've a 6x and find that when I turn my phone on the versa never reconnects without me turning Bluetooth on and off. Same routine every morning, wouldnt class that as fully compatible.

[hyankov]

I don't get it.

According to this help page Honor 6X is a supported device. According to /devices, it is not.

So which one is it? BTW, my wife's Charge 2 is still not working with Honor 6X. Do different Fitbit devices have different compatibility with the phones?

[MarcoGFitbit]

Hello @hyankov I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that the Honor 6X has already been added to the list of supported devices (the help article), this is the one our team is constantly updating. 

With that said, would it be possible for you to let us know what kind of issues is your wife getting with her device? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[hyankov]

Hi,

Well, it's quite simple, her Fitbit Charge 2 can't get synced through the Android app for Honor 6X. Is there a procedure we should follow to 'reset' the whole pairing and retry it with a clean slate?

Also, are you saying that the popular /devices page is out of date?

[hyankov]

Let me give you the answer. Honor 6X does NOT work with fitbit. Period.

[MarcoGFitbit]

Hello @hyankov I hope you're doing well, thanks for taking the time to reply. 

First of all, I would like to apologize for the delay in the response. Note that you can find the the most recently updated list of compatible devices in the help article: Which phones and tablets can I use with my Fitbit watch or tracker?

If your wife's Charge 2 is still having trouble syncing, I would like to suggest you the following steps:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Now, if after following these steps, the Charge 2 is still not syncing, please try to set up the tracker as a new device to restart the connection between the tracker and her phone:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Give these steps a try and let us know the outcome. 

[hyankov]

Hello,

Thank you for taking the time to reply. I have followed all instructions. The Charge 2 is NOT found by Honor 6X. From my personal experience they are still incompatible.

Have you actually tested the Honor 6X with your devices? I want to point out again that Honor 6X is not listed in the /devices page, which I find very strange, if you truly claim that it's compatible.

I am a software engineer myself, so please trust me when I say I haven't messed up on my end.

Thanks

[MarcoGFitbit]

Hello @hyankov I hope you're doing well, thanks for taking the time to reply. 

Thanks again for your patience and working through these troubleshooting steps. Please note that the list of devices on "fitbit.com/devices" has not been updated with the latest ones. Our team is currently updating this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.