When will Fitbit acknowledge the Versa issues?

[Missus_B]

I chatted in to ask for more troubleshooting tips for my Versa.  Trust me, I've tried them all.  It's 1 year and 3 months old, and dead.  It was at 52% when it died.  Yet it'll still flash on long enough to tell me when it's at 0%.  Put it on the charger, nothing, leave it with the buttons washi taped down to try to reset, nothing until it reaches 0%.  So it's holding a charge and the screen CAN come on, but it won't.

The chat lady told me they know that Versas are dying suddenly like this.  Three times I've chatted in, three times they've offered me no more than 20% off a new one.  I'm out of work for COVID, and can't purchase within 30 days.  

I see so many people dealing with this.  People are getting different answers, different offers, different options.  Given how widespread this is, when will you acknowledge this is a problem, Fitbit, and recall these so that we aren't spending our hard-earned money on expensive watches that stop working, in warranty or not?

Come on, Fitbit.  Do the right thing.  Many of us have YEARS of data in this ecosystem!

[Missus_B]

Given the extremely high number of posts on this forum with people experiencing these issues, and given the fact that nobody from Fitbit has responded to me...they are acknowledging that there's an issue but deciding not to do something about it.  

Years of data in this ecosystem, people who are willing to give Fitbit the benefit of the doubt, but they refuse to help anyone.  It's pretty plain that something happened, given that so many of us just suddenly had an issue with our Fitbit Versas randomly shutting down and become un-revivable, no matter where we are in the warranty period.  Doesn't seem to matter if we've worn our devices for 18 months or just unboxed them, something obviously happened that was not fault of the user.