White lines going through Versa screen

[Calcat1228]

All of a sudden, I have thick white lines going vertical on my screen. I have not dropped or damaged it in anyway. Received the watch as Christmas present so only several months old. I have tried changing the watch face. I have also tried a reboot several times. Lines will not go away. Seems to function correctly as it is still syncing with the app. Not sure what to try next. 

Moderator edit: subject for clarity 

[SunsetRunner]

Hi, since you already tried to change the clock face and also the restart procedure without solving the problem, I would advice you to contact Customer Support about your screen problem. 

[JuanJoFitbit · Accepted solution]

@Calcat1228 Welcome to our Fitbit Community! I'm happy to assist you with your Versa since it shows white lines across the screen. By the way, thank you for troubleshooting this issue before contacting our forums.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Thank you for your help @SunsetRunner!

Let me know if you have any doubts! 😀 

[SunsetRunner]

Hi

recently I have noticed vertical white lines at the edge of my versa, I have not dropped or banged it, is there anything I can’t to to rectify the issue?

thanks 

Denice 

[JuanJoFitbit]

@SunsetRunner, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the display issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email recently. Please reply with the information they requested and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[VYW]

HI there

all of a sudden i have horizontal lines running across the face of my Versa 2 .  Seems to be syncing all right but watch face is illegible 

[Karthik23]

Is your problem resolved? I just encountered the same issue.

[VYW]

I could not resolve it after much time trying. So i threw it in the bin.

Best wishes
Vyvienne

[Karthik23]

I don't know what went wrong all of a sudden, mine is 6 months old versa 2

[Bolina]

Ihr there, I have tried the Long shut down with my Versandkosten 3, but it didn’t work, they still there. Any other tips?

cheers

viv 

Hi there, I’ve got the same problem, white lines. Tried the long shut down, but didn’t work. It’s not even a year old and I have not dropped it. Went to bed and it was fine, woke up with the lines. 
can you please help? 
cheers

--------------------

Sorry I meant Versa 3

Moderator edit: merged reply

[kimdot]

I am having a problem similar to this.  A small sliver of white shows on the bottom right corner, as if the screen was a crooked picture frame.  I have take a photo of the problem, then restarted, factory reset and restarted again.  JuanJoFitbit, can you please advise?  The issue persists.  Please review my account and feel free to contact me or have support contact me via the email associated with the account.  Also, I have NEVER been able to load music to my device, despite following the steps found online to do so.  Would love support with this.  With much appreciation.   Kimdot.

[Bolina]

Wasn’t able to get it fixed, brought it back and got a refund. Bought a
Garmin instead.

[SDbeachmomma]

Same thing happened to me. Was fine and was sitting At table and next thing I know I have the solid white bar across the screen.

did a factory reset try different screens called into tech-support and all they can tell me is it’s out of warranty. And haven’t even had it a year and a half. Not great.

[JuanJoFitbit]

@SDbeachmomma Thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear about the screen issues that your Fitbit Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of the first setup.

I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

[Isabelrod0815]

I’m having the same issue. What can I do???

[Bolina]

I just returned it and got the money back, did not even lasted a year.

Sent from my iPhone

[akmiecik]

JuanJo,

Why not tell people the truth:  It can't be fixed, the best Fitbit will do is offer a 35% discount on a replacement.

[rogermarks]

Received same 35% offer on a new device.  This is the second Fitbit that has crapped out on me. With the bright vertical white line it makes a great flashlight.

[rogermarks]

Going to save up for an Apple Watch 

[rogermarks]

NOPE