White lines on display

[Mannah513]

I know there are other people who have reported this but I could not find a satisfactory answer from their posts. I have tried rebooting, restarting, draining the battery etc. The charge lasts only a fraction of the time it used to, the white lines are worse everyday and it took me forever to sync up. I would really like to get it fixed since I love everything else about this watch. Any help would be great!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Mannah513, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Since the steps you took didn't resolve the issue, I recommend you to try changing the clock face of your Versa following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

Keep me posted. 

[Mannah513]

I tried changing the click face and it is still not working.

[RicardoFitbit]

Your reply is appreciated @Mannah513.

Thanks for trying the steps from my previous post. Since you're still experiencing difficulties with your Versa, please follow the next steps to perform a factory reset:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be here if further assistance is needed.

[Mannah513]

The factory reset did not change it. I have attached a picture of the
problem.

[RicardoFitbit]

Thanks for your update @Mannah513.

Because you're still experiencing difficulties with your Versa, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.