help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why won't my Versa 2 sync using a Dongle?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2019 15:50 - last edited on ‎07-11-2020 12:13 by Fitbit Moderator

‎12-26-2019 15:50 - last edited on ‎07-11-2020 12:13 by Fitbit Moderator

Since my personal Windows 10 computer does not support bluetooth, I down loaded the app and and completed the setup of a new Versa 2 (after a 8.5 hour firmware update) using my company's laptop computer.  That computer is not usually available  to me.  The app on my personal computer reflects the setup, but will not sync using the dongle I purchased from Fitbit.  When I insert the dongle, windows recognizes it and says it is ready for use.  Anyone have any ideas before I return everything for a refund?

 

 

Moderator edit: Subject for clarity

Best Answer
Labels:
5 REPLIES 5

‎12-27-2019 14:00

‎12-27-2019 14:00

Hello @User7548, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your computer that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes

‎12-27-2019 21:50

In response to RicardoFitbit

‎12-27-2019 21:50

I've read somewhere that Windows 10 doesn't support versa 2.  I would believe it because I can't get my laptop (windows 10) to sync with my versa 2. Is this true? Or am I doing something wrong?

 

 

Best Answer
0 Votes

‎12-28-2019 01:01

‎12-28-2019 01:01

I dont think fitbit versa 2 is compatible with a dongle because why wouldn't they include it in the box

Best Answer
0 Votes

‎07-09-2020 11:33

In response to SunsetRunner

‎07-09-2020 11:33

And yet, in reading some of the past responses and "remedies" to it, they push users/owners of the Versa 2 to use the dongle if they are using a Windows10 pc. They will tell you to go here and get this, and then try this and wait for that. Then if that doesn't work, I'm going to pass you along to another useless link. They have said, in the instructions I had read on this subject in this forum/thread is that the Versa 2 IS capable of syncing with the dongle. But apparently not with the Windows 10 fitbit app. It's such a circular confusing mess. 

Best Answer

‎07-09-2020 11:34

In response to Lawknee

‎07-09-2020 11:34

That is to say, a Windows 10 DESKTOP p.c. without Bluetooth capabilities.

Best Answer
0 Votes