Why won't my Versa sync for the Challenges?

[titan624va]

I have sync'd my Versa multiple times today; but it won't sync my steps (25,243 steps) in my Challenges.

I have turned off/on WiFi

I have turned bluetooth off/on

I have powered down/up my iPhone

I have sync'd with my laptop

It shows correctly in my home display; just won't sync with my Challenges

All to no avail! Help

PS The time has been off on my Versa on multiple occasions

Any help would be appreciated. Thanks! 

[LizzyFitbit]

Hi @titan624va, welcome on board. It's nice to see a new face around.

Thanks for bringing this to my attention, as well for the troubleshooting steps that you've tried. You did a fantastic job! It seems odd that your steps aren't syncing, but let's work on this together. To further investigate, please provide me with the following:

1. Phone's model and version.
2. The name of the challenge that you're participating.
3. Have you manually logged activities and tracked activities through any third-party apps?
4. Does the Challenge show 0 steps?
5. Is the "All day sync" enabled in the Fitbit app?

I look forward to your reply.

[titan624va]

Good Morning,

Just getting back online (computer) to see your message. BTW I had just purchased the Versa in March (from BestBuy) after I found a crack in my Charge2 and it losing battery life. Sad, also, because the paint is already coming off the Versa casing. I purchased a screen saver to prevent any scratches on the face.

I have an iPhone 6s

I was in the Workweek Challenge and it only sync'd about 1/8-1/10 of my steps throughout the day even though I would bring up to sync multiple times. I don't think have the "All Day Sync" turned on so it won't drain my phone battery.

Yesterday I tried to manually enter (into Fitbit), the training events I had in my Runkeeper to no avail (no change in the steps).

[jpalm9]

Having same issues...happened to me twice this week not syncing steps, active minutes & sleep patterns. 

[vachic]

I am having the same problem. I was in a workweek hustle.  This morning it showed that I currently synced for the challenge but my steps were 0. It shows some steps for the weekend warrior that started today, but it’s not correct. I have an iPhone 7 Plus, iOS version 12.1.4. I’ve had my Versa for 10 months. 

[SunsetRunner]

Having same issue. There's not a solution anywhere in any forum, so frustrating.

[LizzyFitbit]

Hi @titan624va, I'm glad to see you around. @jpalm9, @vachic and @SunsetRunner. It's nice to have you on board! I'm sorry for the delay in my reply.

Thanks a million for the troubleshooting steps that you've tried, as well for checking the information posted above. I see where are you coming from and I'm sorry that you're going through this experience.

Fitbit is aware of this situation and your information has been escalated to our team. While there isn't a specific time frame when it'll be resolved, we'll continue to monitor the situation. I appreciate your patience and I'll make sure to keep our team informed of the impact to you and other users.

If you need anything else, feel free to let me know.