Won't Setup after Factory Reset

[SamikshaDalal]

I did factory reset on my fitbit versa and now when am trying to set up again its not happening...just the logo is displayed...please help me to fix it....tried many times...

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @SamikshaDalal.

Thanks for letting us know that you tried the factory reset to no success.

I'll be moving this thread to the Versa board as I think it is better suited for it.

It is possible that the Bluetooth connection between your Versa and your phone is somehow corrupted or not recognized. I'd like to recommend that you go into your phone's Bluetooth settings and remove any Fitbit device that might show us as a paired device and then run the setup again. That should help so that the Versa is recognized by the phone.

Let me know if you have any further questions.

[KnutM]

Same happen to me!

After my versa stopped syncing i tried to factory reset.

My phone find the fitbit but the fitbit won't reload the app.

I AM VERY ANGRY!

Any tricks?

[LanuzaFitbit]

Welcome to the Forums @KnutM.

I definitely understand how this can be very frustrating.

Did you try the steps that I shared above? If not, please do give it a shot as it should help in getting your Versa to sync and work correctly once more.

Let me know if there is anything else that I can help with.

[RajHamlai]

Hello This is Raj. I had done a factory reset of then watch today but then after i had done it my phone was not able to connect to the fitbit versa with bluetooth. I tried a ot. I switched off and on my phone 6 times and I did the same with the watch but the firbit app was not able to connect my watch to the phone. It was coming as an error showing that pls restart. I did it manhy times but couldnt connect and i had bought the watch yesteerday. Now what should I do. Pls Help fitbit

[AlvaroFitbit]

@RajHamlai Welcome! Thanks for being part of our Community! Sorry to hear that your Versa isn't syncing. Which phone do you have? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[AMR23]

Got my versa 2 months ago and this month started having an issues with it stating connected to my phone. I unpaired it and set it up again and it worked for a couple of days and now after trying the same thing didn't work. I shut the fit bit down and its stuck on the screen with the dots in the shape of a diamond. I am very upset and heard a lot of people are having the same issue with both apple and android phones. It cost me last 200.00 for the bundle and the first one I had worked fine I just wanted the squat water resistant one bad move. I also think it sucks to jave to do a factory reset and lose ypur information

[LanuzaFitbit]

Welcome to the Forums @AMR23.

Thanks for sharing what is happening with your Versa and how you resolved it in the past. Let me help you get it working.

The first thing I'd like to ask is what type of phone is it that you are using to try and set up?

I'd also like to recommend that you try to follow these steps:

1. Go into your phone's Bluetooth settings and look for all Fitbit devices that show as paired.
2. Remove all of the Fitbit devices that show up.
3. Restart your phone.
4. Run the Set Up process once again as if you were using a brand new Fitbit.

Let me know if you have any further questions.

[AMR23]

Did all that twice already and like I said it was frozen and could not
reset rurn off etc.

I have seen and heard from a lot of people that this model is having this
issue, so I decided to return it and go back to using my old one that i
only had 6 months that works fine.

[LanuzaFitbit]

Hello @AMR23.

Thanks for sharing those details with us and trying the steps I recommended. 

Glad to read that the previous one is working without any issues. We appreciate your feedback on the Versa and your less than positive experience with the freezing. Hopefully you will consider upgrading again in the future.

Let me know if there is anything else that I can help you with.

[Kathy1956]

I did a factory reset also, and it states I need to download the app. I uninstalled the app.and downloaded it again, nothing,it still says please download app,  I unpaired it. Now I don't know what to do from here.

[LanuzaFitbit]

Welcome to the Forums @Kathy1956.

Thanks for letting me know what is going on and all of the steps that you tried to get it to work.

In addition to that I'd like to ask what phone is it that you are using. In addition to that, please try to follow the steps listed in this help article.

Look forward to your reply.

[Kathy1956]

I called customer service, and they helped me to get it set up .thank you for reply. 

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Kathy1956.

Glad to read that everything seems to be working correctly after your support team helped you out.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users. 

Let me know if you have any further questions.

[Katnjoce]

Maybe telling the rest of us how you did it would be more helpful.

[LanuzaFitbit]

Welcome to the Forums @Katnjoce.

Thanks for taking the time to post in here.

Are you experiencing the same issue that has been discussed in this thread? If so, please let me know and I'll be happy to help you get your Fitbit to pair and work correctly.

Look forward to your reply.

[AMR23]

I didn't I returned it .

[LanuzaFitbit]

Hello @AMR23.

Thanks for letting us know that you have returned it.

We are sad to hear that you decided to not continue using it. Hopefully you can consider Fitbit again in the future.

Feel free to reach out with any further questions.

[st_jubbsy]

I am having the same issue. 

My versa started losing time and not syncing so I took it off bluetooth and tried reinstalling app and turning off my iphone/fitbit a hundred times.

So I tried a factory reset and now the versa is stuck on the diamond of dots and telling me to download the app. I have tried this on both my phone and also on a computer with bluetooth. Both aren't working.

Its a joke. What I am supposed to do?

[LanuzaFitbit]

Welcome to the Forums @st_jubbsy.

Thanks for sharing those details. Let me help you get your Versa to work correctly again.

If you open the app and then run the set up, do you get some sort of error message or does it just don't load?

Also could you clarify what you mean when you say that you took it off Bluetooth? Do you mean you went into the phone's settings and unpaired it from there?

I look forward to your reply.