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Won’t pair

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‎07-14-2019 16:44 - last edited on ‎07-18-2019 16:41 by

‎07-14-2019 16:44 - last edited on ‎07-18-2019 16:41 by

Had my Versa 6 months. Wore my versa in lazy river, first time ever had it in water. Screen went black and wouldn’t turn on.  Later charged it and turned on ok but now won’t sync or pair with any phone. Tried everything including factory reset of versa still won’t pair. 

 

 

Moderator edit: subject for clarity

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‎07-18-2019 16:48 - edited ‎07-18-2019 16:50

‎07-18-2019 16:48 - edited ‎07-18-2019 16:50

Welcome to the Fitbit Community @Gtodd. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with syncing your Fitbit Versa after you wore it in the river. I appreciate your troubleshooting efforts. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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