09-19-2024 09:30 - edited 09-23-2024 10:02
09-19-2024 09:30 - edited 09-23-2024 10:02
I found a way to change the notifications in the recently updated Fitbit app. I couldn't log into the app for almost a week. After I was finally able to log in again, it appeared that all my previous settings had been reset and there was no way to change them. As a result, I was no longer receiving text message, email or calendar notifications. Calling support was a waste of time.
I allowed permissions for the app using the setting on my phone. No difference.
Checking the settings in the app, I could not find any way to change notifications. Under "manage access to account," it showed no apps under "connected apps." Going to "manage connected apps" lead me to a dead screen that did not allow return to other areas of the app. I had to close the app and restart.
Everything I read online said to click on your photo icon in the app to get to the area for personalization, including changing watch faces. However, that photo icon no longer appears on the app, and there is no way to update anything by going on the Fitbit website.
I was beyond frustrated. However, I happened to click on the battery percentage icon on the upper left corner in the app, and that appears to be where the personalization and permission options have gone!
After clicking on the battery percentage icon, it goes to the a "Connected to Fitbit" page. By then selecting your device, it goes to a page that lists "Notifications" under General at the bottom. Clicking on "Notifications" allows you to select text messages, calendar, emails and app notifications. Only "Calls" has a slider selection option, but by clicking on text messages, etc., it goes to a new screen that shows the slider has moved to "On."
Since doing that, I am getting most of my messages and some calendar notifications. I'm not getting notifications from all the text messages, and I don't know why.
This overall experience has led me to order a different smart watch, which is arriving today. I hope to have better luck with something else.
09-19-2024 10:12
09-19-2024 10:12
Another user leaving Fitbit today here too.
09-19-2024 12:22
09-19-2024 12:22
It is sad, isn't it? The support call I had was a joke. I understand that they don't want to continue to support older products, but I like to keep things as long as they still work -- or fix them if possible.
I think the app preferences wipe was due to EU regulations, but someone did a wipe on US accounts, too.
I had a Fitbit One clip-on for years. I loved it. One day, the battery just wouldn't charge, and the battery wasn't replaceable. I had a backup still new in the package, but just out of the package, the battery would not charge. So they likely had set the battery up to fail after a period of time, not due to actual use.
I've had several years of good use my Versa 2 (and I also bought a backup one new in the package as well), but if the app doesn't work properly, it doesn't matter. The reviews on Versa 3 and 4 were mixed, so it didn't give me a reason to upgrade.
I didn't want to move my Fitbit info. over to Google, so as soon as that was a requirement, I would have walked away then. It is probably better to just switch now to something else.
10-07-2024 07:54
10-07-2024 07:54
This worked. Thank you so much!