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Wristband replacement

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‎06-26-2020 11:00

‎06-26-2020 11:00

Hi so I’ve had my Versa for about a year and after try myself many times to replace my wrist band going to bestbuy to ask for there help I have still not be able to replace the wristband my current one has ripped and I have not been able to use my watch at all I’m extremely disappointed in a product that promised me durability. Any help or advice is appreciated! 

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‎06-26-2020 11:32 - last edited on ‎09-10-2024 13:07 by Fitbit Moderator

‎06-26-2020 11:32 - last edited on ‎09-10-2024 13:07 by Fitbit Moderator

Hi, @Jackson3212 , the Versa has a fairly common wristband replacement system with a pin.  I am astonished that Best Buy could not help you with this. I would recommend purchasing a new band (do make sure it is compatible) and trying Best Buy again.

I have several bands that I swap out with my Versa.  It is a little fiddly, just like any watch band, but certainly doable!

Alternatively, as it is a standard pin system if you have a friendly local jeweler shop they might also be willing to help you if you bring in the band.

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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2 REPLIES 2

‎06-26-2020 11:28

‎06-26-2020 11:28

Are you saying that you can't get a replacement, or that the replacement is hard to put on?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-26-2020 11:32 - last edited on ‎09-10-2024 13:07 by Fitbit Moderator

‎06-26-2020 11:32 - last edited on ‎09-10-2024 13:07 by Fitbit Moderator

Hi, @Jackson3212 , the Versa has a fairly common wristband replacement system with a pin.  I am astonished that Best Buy could not help you with this. I would recommend purchasing a new band (do make sure it is compatible) and trying Best Buy again.

I have several bands that I swap out with my Versa.  It is a little fiddly, just like any watch band, but certainly doable!

Alternatively, as it is a standard pin system if you have a friendly local jeweler shop they might also be willing to help you if you bring in the band.

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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