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button not working, screen frozen

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‎01-15-2023 03:47

‎01-15-2023 03:47

The side button has stopped working. I was able to swipe and landed on the wallet icon, I now have the wallet screen stuck, can't swipe any more to get back to the clock face. I changed the clock face in the app 3 times but it didn't appear on the watch, the wallet is still there. It is logging activity as normal but can only be checked on the app.

 

 

 

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‎01-15-2023 06:05

‎01-15-2023 06:05

Hi @serger - sounds like the watch is frozen - if you can't use the button to restart it How do I restart my Fitbit device?  and it won't swipe, try logging out of the Fitbit App or placing it on the charge or waiting till it is fully discharged and stops.

Author | ch, passion for improvement.

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‎01-15-2023 11:41

In response to Guy_

‎01-15-2023 11:41

Thank you, I'll have a go tomorrow and report back.

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