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data noy cleared

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‎08-07-2022 04:31

‎08-07-2022 04:31

Please, help me.I bought Fitbit versa 2 and I have yet to figure out how to set them up. I have been reading lots online and trying to find a manual. Today all of a sudden there’s an ‘x’ on mine and it says “Data not cleared sync and try again”. I have not set either of ours up, I don’t have the app set up with it yet cause I can’t get the message to go away.

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‎08-07-2022 14:05

‎08-07-2022 14:05

Hello @Artur1770 

 

I hope I can get you set up correctly. First let me share the Fitbit Versa 2 manual here: https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_2_en_US.pdf


Next let’s try and set up your Versa 2 again. Start by making sure your phone is up to date and you have the latest Fitbit App installed on your phone. Follow these instructions carefully: 

 

  1. On your phone, tap Settings. then tap Bluetooth, then tap the blue the information icon next to Versa 2 then tap Forget This Device if your using an iOS device. If your using an Android device tap settings, tap Bluetooth, find Versa 2 and tap unpair.  If your Versa 2 doesn’t appear anywhere on your Bluetooth proceed to step #2
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version. 
  4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
  5. Restart your phone.
  6. Restart your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  7. Log back into the Fitbit app, tap on your profile picture on upper left corner then scroll down and tap Set Up a Device.
  8. Choose Versa 2 from the list and follow the onscreen instructions. When asked if you want to replace your Versa 2 say yes.

😃 I hope this helps. Please let me know how it goes

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