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e-mail problems

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‎04-17-2020 21:25

‎04-17-2020 21:25

I changed ny phone but not my EMAIL.  It says the email is already taken by another fitbit user, which is me.      Versa

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‎04-17-2020 21:38

‎04-17-2020 21:38

On new phone, did you try to create new account?  If so, don't.  Just log in with same old account.  The account is on the fitbit server, not on the phone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-18-2020 08:53

In response to JohnnyRow

‎04-18-2020 08:53

Is their someway to remove the app and start over/

 

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‎04-18-2020 09:11

In response to thinning

‎04-18-2020 09:11

To remove the app from your phone, that is strictly a phone function.  On my Android, I touch the app shortcut for a few seconds, then drag to "Uninstall" at the top, but that procedure probably varies by phone, Android version, or IOS.  However, if you do uninstall it, then download the app again (Android from the Google Play Store) and just log in with the same account/email.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-18-2020 10:09

In response to JohnnyRow

‎04-18-2020 10:09

Thanks I think is working
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