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fitbit versa 2 band

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‎12-18-2019 23:24

‎12-18-2019 23:24

The right band on my Fitbit Versa 2 purchased on November 25th, 2019, started showing signs of wear. Is this normal for the band to get distressed less than a month of purchase? The breakage has happened right at the point where the band gets connected with the actual watch.

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‎12-18-2019 23:47

‎12-18-2019 23:47

Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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5 REPLIES 5

‎12-18-2019 23:47

‎12-18-2019 23:47

Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-19-2019 18:44 - last edited on ‎03-06-2023 16:42 by Fitbit Moderator

In response to Odyssey13

‎12-19-2019 18:44 - last edited on ‎03-06-2023 16:42 by Fitbit Moderator

Thank you for responding. Claim Number Case Number has been raised.

 

Moderator Edit: Personal info removed

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‎12-20-2019 19:41

In response to abhishekdey82

‎12-20-2019 19:41

Can someone please share latest update on this claim? I didn't hear back anything on this yet.

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‎12-20-2019 20:08

In response to abhishekdey82

‎12-20-2019 20:08

@abhishekdey82  we don't know what's going on with claims on the forums, so reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-29-2021 04:37

In response to Odyssey13

‎10-29-2021 04:37

My band showed signs of wear within the warranty period ( just the band fastener) and Fitbit refused to send a replacement for the fastener.  Their customer service suggested to me that purchasing a new product would be a good solution as they continue to improve their products (essentially saying my current versa 2 not a great product, but yet it continues to be widely sold and with the same band).

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