help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit versa stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2020 21:53

‎03-15-2020 21:53

I purchased a Fitbit Versa in August 2018 and in June of 2019 it stopped working when I had not damaged it or taken poor care of it (the screen just turned black and never turned on again). Because it was in the year warranty period, I received a new one. Now, the Fitbit I received in June 2019 has again, stopped working, out of the blue. I contacted Fitbit support and they walked me through the factory reset. Which did nothing. All they could offer me was 25% off of my next PURCHASE of a Fitbit. 
Has anyone had a similar problem where they do not even offer to fix it or replace something that has randomly given out? The guy on the chat just said "our devices have an estimate time life of around 5 years, but as all electronic devices they aren't free for issues" Such poor customer service! Especially because this Fitbit I have only had for 9 months - not even close to 5 years!

 

Best Answer
Labels:
4 REPLIES 4

‎03-16-2020 00:22

‎03-16-2020 00:22

Hi, may I know how to claim a new fitbit?

I purchased mine in August 2019 and now March 2020 it stopped working.

I couldn't turn it on after I have shut it down.

 

Best Answer
0 Votes

‎03-16-2020 03:27

‎03-16-2020 03:27

I have had a Versa for aboput 15months and in that time I have had 3 replacements and just about to report it not working for the 4th time.  iF THEY CANNOT GET A PRODUCT TO WORK RIGHT THEY SHOULDN'T BE SELLING IT!  AND STOP TRY TO SELL ME A NEW ONE.

Best Answer
0 Votes

‎03-19-2020 02:32

In response to AshleySSL

‎03-19-2020 02:32

You contact Fitbit support and they will run through ways to try and get it to work again. If it doesn’t they should send you a new one as it is in the one year warranty period. 

Best Answer
0 Votes

‎03-19-2020 02:34

In response to pmfrew1

‎03-19-2020 02:34

How were you able to get so many replacements? Was it free? Yeah I know it’s insane how fault these versas are. I like it.. but it’s sooo glitchy and unpredictable 

Best Answer
0 Votes