help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS 13 beta issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 19:01 - last edited on ‎08-26-2019 17:36 by

‎08-24-2019 19:01 - last edited on ‎08-26-2019 17:36 by

My fitbit versa will not stay bluetooth connected and is losing time because of it. Is there a fix?

 

 

Moderator edit: format and subject for clarity

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-26-2019 17:35

‎08-26-2019 17:35

Welcome to the Fitbit Community, @BigJ771. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Fitbit Versa not staying connected and losing time. Thank you for the information that you're using the iOS 13 Beta. There is always a risk of unexpected app behavior when using a beta OS. Our team is working to ensure the Fitbit app is fully compatible with iOS 13 and it is recommended to stay up to date with both iOS beta releases and Fitbit app releases. 

 

For troubleshooting instructions to resolve syncing issue, please see this help article: Why won't my Fitbit device sync?

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes