message wont clear from fitbit versa

[dcy2011]

I have one message on my versa that will not clear no matter how many times i click "Clear" or "Clear all". I have a iphone if that makes any difference.

[jhulscher]

I have the SAME problem! Please let me know if you figure it out. 

[dcy2011]

I figured it out! Just restart your versa and it should fix the problem.

[AlvaroFitbit]

@jhulscher @dcy2011 Welcome! Thanks for being part of our Community! Sorry to hear about the message that can't be deleted. @dcy2011 happy to hear that a restart fixed the issue for you. @jhulscher did you try this on your Versa? You can follow these instructions to restart your Versa.

Let me know how it goes!

[SunsetRunner]

How do I restart it?

will I lose all my information?

[RLCaris44]

Hold all 3 buttons on the versa and it should reset. You will see the fitbit logo come up.

Hope that helps

[Molly53 · Accepted solution]

Pressing all three buttons cleared my text message that would not go away 

[Hoosier123]

Hold all three buttons down for several seconds. Wait for Fitbit icon to appear.

[MarcoGFitbit]

Hello @Hoosier123 thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your input regarding this situation, however, please note that in order to restart your Versa you only need to press the left button and the lower right button for 15 seconds. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Hoosier123]

Thank you Marco. So noted.

Sent from my iPhone

[MarcoGFitbit]

Hello @Hoosier123 I hope you're doing well, thanks for taking the time to reply, you're very welcome. 

If there's anything else we can do for you, please feel free to reply. Happy stepping!