new replacement versa 2 not working

[electronvolts]

I got a replacement versa 2 after my old broke about a week ago. For some reason, the battery on the replacement has been draining extremely quickly as well as getting really hot and now it will not even switch on properly, it just keeps flashing the fitbit logo for a couple of seconds before returning to a black screen and then repeating. I feel silly contacting fitbit support again but I truly have no clue why this is happening when I have charged it and worn it correctly. I just do not understand why it has broken so quickly. Please could I have some advice on what to do?

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @electronvolts.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days.

They will let you know how to proceed as soon as possible.

If you have any question, please let us know.

[electronvolts]

Thank you!

[EdsonFitbit]

It's my pleasure, @electronvolts.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.