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not connecting

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‎06-11-2019 05:28

‎06-11-2019 05:28

i have a versa but it not sync properly so i went to setting app in the tracker and select the option to delet all app after that i am trying to add the device in the app it shows connecting but after that i didnt get any pin into the traker and app showes not working option

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‎06-12-2019 14:06

‎06-12-2019 14:06

Welcome to the Fitbit Community @Samridhi143.

 

I'm sorry to hear that you are having difficulties to set up and sync your Fitbit Versa. Thank you for deleting all your apps before contacting us. In order to resolve set up issues, you can follow these troubleshooting steps. 

 

I noticed that you contacted Customer Support already. If you are still experiencing difficulties, please update them in order to get further assistance.

 

Feel free to contact us at any time.

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