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Versa not syncing with Huawei P Smart

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‎06-12-2019 05:21 - last edited on ‎06-12-2019 09:33 by Fitbit Moderator

‎06-12-2019 05:21 - last edited on ‎06-12-2019 09:33 by Fitbit Moderator

I have a Huawei P Smart phone and treated myself to the versa which I have now found out isn't compatible - when will it be - not very good for fitbit when they don't tell you this in advance - very disappointed and fed up 

 

 

Moderator edit: format and updated subject for clarity

 

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‎06-12-2019 09:35 - last edited on ‎06-17-2025 09:13 by Fitbit Moderator

‎06-12-2019 09:35 - last edited on ‎06-17-2025 09:13 by Fitbit Moderator

@SylviaA A warm welcome to our Community!

Let me help you syncing your Versa with your phone. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-12-2019 14:13

In response to AlvaroFitbit

‎06-12-2019 14:13

Hi my phone is still not syncing and it won't update the latest tracker update

I have tried other suggestions but nothing has worked.

Kind regards


Sylvia

Get Outlook for Android
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