reclamation fitbit versa

[WuZetKa]

On May 15, 2021, I purchased a Fitbit Versa watch for my friend as a gift.

After a few days, she found numerous defects in the device:

• bright streaks appeared on the screen
• The battery lasts only up to 12 h
• incorrect time is displayed, which changes it to the next day, even though the previous day is still on
• not always notifications work, e.g. incoming call or message
• the previous screen is getting through from under the screen, as if the two screens were overlapping
• the heart rate measurement does not always work
• watch wake-up does not always work
• LED blinks alternately green and red

All photos were taken today 25.06.2021 between 06:20 and 12:25.
Please help with this case, what I should do? Via e-mail is no longer possible...

[SunsetRunner]

@WuZetKa - since Fitbit no longer sells that device, I would suggest you return it to the retailer you purchased it from. Are you sure it was new?

[WuZetKa]

Hi Carol-B, 

the seller claims the device was new... 

BTW

I don't like that I can't directly contact an authorized service center only on the forum with other users. I don't think it should look like that....

[Beetree]

You can contact support. There’sa live chat and a phone number you can call.