replacement Versa 2 missing shortcuts

[audthervox]

I received a replacement Versa 2 after the face of my first one detached, and now I can no longer set up multiple activity shortcuts (long press side button then select an exercise), my Today stats no longer show my sleep results nor exercise totals, and the clock face displays distance in meters rather than miles.  I have tried changing settings through the device itself, the mobile app on my android phone as well as trying to adjust via the desktop FitBit application and cannot find ways to edit any of these functions.  I also seem to unable to control music features from my device.  This is all so very frustrating as the old device was fine until the face detached... Lastly, I was thinking perhaps I could go into a store for IRL assistance, but which retailer would be best?? PLEASE ADVISE!! 

[EdsonFitbit]

Welcome to the Fitbit Community @audthervox.

Thank you for the information provided and for trying to resolve the issue before contacting us.

• You can customize shortcuts on your Fitbit Versa 2. Please visit this article and open the menu "Use the button shortcuts" and follow the instructions.

• Please swipe up from the clock face to see your stats in Fitbit Today, there scroll down until you see Settings, tap on it and add Sleep and Exercise stats.

          

• To change the distance from meters to miles, please follow the instructions in this article.

• In order to control music features from your Versa 2, please follow these steps.

If you have any other question, please let us know.