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screen not working

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‎03-24-2019 02:40

‎03-24-2019 02:40

2019-03-24

I've had my Versa for 2 and a half DAYS. It had been delivered when I got home Thursday 2019-03-21. I wore it on Friday 22 and Saturday 23. I woke up this morning and the screen isn't working. If I can get it to come on for a minute if faces to horizontal lines. When it comes on it doesn't respond to swipes or any button pushes except, maybe, the right back button.  Please tell me what I need to do to get it working, or replaced.

 

mike hardin

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‎03-24-2019 02:41

‎03-24-2019 02:41

No way to edit posts? It FADES to horizontal lines.

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‎03-24-2019 03:55

In response to MikeHardin

‎03-24-2019 03:55

Hi @MikeHardin , if you want to edit a post then select the "..." at the top right of the post and you'll see an option there.

 

In the hope that the screen issues are just a software glitch then you could try restarting it using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't help then it would suggest a possible hardware issue which we are not going to be able to help within the user community, so it's probably best to contact customer support. If they can't fix it then they can go through your warranty options: contact.fitbit.com 

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‎03-24-2019 04:21

In response to SteveH

‎03-24-2019 04:21

Hi Steve, I clicked the ellipsis, but didn't see an edit option. Maybe it's just too early in the morning and it didn't register. I tried changing the clock face, as some have suggested. I tried restarting it using the procedure you suggested. That link says that if restarting it doesn't solve the problem, to turn it off and back on. But it gives no instructions for turning it off and back on. That seems like the same thing as restarting, honestly. 

I appreciate you trying to help. I'm sure I'll just return it.

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