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simplified sleep data

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‎04-09-2020 06:28

‎04-09-2020 06:28

I have a Versa 2    For the past week I have been getting simplified sleep data.  before that it was working fine.  everything else seems to be ok.   I use the sleep data.  simplified does nothing for me.  anyone else have this problem?  anyone know how to fix ?

ty

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‎04-09-2020 08:34

In response to MakMak

‎04-09-2020 08:34

ty i had tried that
I finally got thru to talk to someone - somehow the heart rate tracker was turned off in settings and that needs to be on for sleep data
so hopefully it will work now! 😉

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‎04-09-2020 07:20

‎04-09-2020 07:20

Hi, @cobaltt72! I would suggest giving your tracker a restart.

MakMak | Community Council

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‎04-09-2020 08:34

In response to MakMak

‎04-09-2020 08:34

ty i had tried that
I finally got thru to talk to someone - somehow the heart rate tracker was turned off in settings and that needs to be on for sleep data
so hopefully it will work now! 😉
Best Answer

‎04-22-2020 11:50

In response to cobaltt72

‎04-22-2020 11:50

Thank you, mine was apparently turned off too... it had been working just fine until I “upgraded” to premium- then poof. All the problems. This being one of them... but anyway, thank you! 

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