versa 2 voice reply quit working

[Joey18]

My versa 2 voice rely to texts was working fine - all of a sudden it won't work - I can tap the yes and that sends but cannot record a reply to a text anymore.

[N8teGee · Accepted solution]

Hi @Joey18  good to see you in the community.

Can I ask which mobile device you are using? I would first suggest restarting your Versa 2 (by pressing and holding the button for 10 seconds) and also your phone to see if that solves the issue. 

[Joey18]

Thanks so much N8teGee- I have a Samsung Galaxy S7 - I did try that first- then I rebooted the Versa 2 like you said - I think I am good to go !  thanks again

[Charsmiles]

I am having the same problem. I've done everything to make it work. Un installed, attempted and update nothing.

[Ajj717]

I am having the same issue. The auto reply feature still works but not the voice reply. I have restarted the Fitbit and that did not fix it. So frustrating!

[Joey18]

I did get it to work finally- first I restarted my phone - android - and then I hold the button on my Versa 2 for 10 seconds which I think re boots it and it works - also if your phone is syncing - during that time voice reply will not work - the voice reply stops working on occasion and I have to do the above again - hope this helps

[Charsmiles]

I called them they replaced it with quick and great customer service I did all the required steps and it still was not working. when you talk to it the dots never moved so the sound was not making it to the speaker. They sent a replacement because this was within the 1 yr warranty. This one works GREAT!!

[BrenKem]

Restarted phone and Fitbit.  Uninstalled the app, unpaired the Fitbit from my phone.... Started all over.  Set everything up, checked permissions and accessibility.... All seems correct, but the voice reply WILL NOT WORK.

[Joey18]

I finally got mine to work - I can't remember how - did the unpair and then paired again -afrer you restarted your phone did you hold the button for 10 seconds so the watch rebooted?  I think I had to do it quite a few times to get it to work - phone first then waited and then the Fitbit