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versa 3 not recognized by iphone

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‎11-09-2023 12:44

‎11-09-2023 12:44

I have a new iphone.

Versa 3 cannot connect with the new iphone. The bluetooth menu does not show versa 3. The versa 3 shows fitbit logo. That‘s it. Restarted versa 3. No success. Shut down bluetooth. No success. Deleted app on the old iphone. No success. Been trying over weeks. No changes. Versa 3 ran with no problems on my old iphone.

I don‘t know what to do.

Please help.

Thanks! 

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‎11-09-2023 16:44

‎11-09-2023 16:44

@Bonjolly , A warm welcome to the Community! Thank you for your message and efforts. 

Can you see anything else with the Fitbit logo on the Versa 3? Any error message or text?

Please keep in mind, that almost every connection between the Versa 3 and your phone is being managed by the Fitbit. So you might not see the Versa 3 on the Bluetooth menu on the phone . 

Have you tried the steps described here: 
Why can't I set up my Fitbit device?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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