help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

versa App stopped working Randomly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2020 04:43

‎10-05-2020 04:43

Yesterday 10/4 my hourly step count stopped working.  Today my sleep stopped working.  Stopped as in not recording.  Heart, steps, all still logging on the app.  Tried customer support yesterday-worthless.  I have used Fitbit’s for 5+ years with no issue.  I made no changes.  App is on a IPhone..  Any ideas?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-05-2020 08:48

‎10-05-2020 08:48

All of a sudden my Versa started showing the wrong time.  And now I can't get it to sync at all with my iPhone.  I find this super suspicious, especially since the new models just came out.  Perhaps there is something in the programming where they are strategically making our original model Versas inactive.....

Best Answer
0 Votes

‎10-05-2020 09:02

In response to SunsetRunner

‎10-05-2020 09:02

The IPhone app is the issue for me. After 5+ years of no issues and no changes made, my app stopped yesterday tracking my sleep and putting my Hourly Steps into its chart. Steps are recorded on my Fitbit, as is calories, etc. Just having the issue with the app. Again, started yesterday…


Sent from Mail for Windows 10
Best Answer
0 Votes