versa screen is blank! Helpppp!

[NATALIENESBITT]

My versa screen is blank, but is still charging, and I can still feel it vibrate when on my hand, even though I can't see a thing! 

I've tried restarting it by holding all 3 buttons, I've even changed the clock face but still nothing. 

Do I need to take it in for replacement?

Please Help! 

[ClareMorton]

My versa screen is blank, but is still charging, and I can still feel it vibrate when on my hand, even though I can't see a thing! 

I removed the app from my phone and now I can't do anything as cant see the four digit code on watch to connect with my phone :oO

Do I need to take it in for replacement?  I've had this watch less than 6 months.

Please Help! 

[Nins68]

Hi I had this with my versa, I phoned Fitbit and they did some checks and sent me a new one. It's better to phone Fitbit than to email them. So much quicker.

[ClareMorton]

Thank you! My new watch is on its way to me 😊

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[Nins68]

That’s great news.

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