versa time and date

[twinkie123]

I let my versa battery die, when I recharge it the time and date was wrong now i cant figure out how to reset it please help.

[SteveH · Accepted solution]

Has it synced since you recharged it? Fitbits can lose track of time when the battery fully drains but the time should reset itself whenever it syncs to your phone or computer based on the time on that device.

[twinkie123]

no it says not synced  what does that mean  and how do i fix it

thank you for your help

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com