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versa will not swipe or reset

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About a week short of being a year old, the versa stopped swiping.  I've searched for a fix and tried re-start and factory reset.  During the factory reset it never 'vibrates' as stated in the instructions.  

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Contact Customer Support.

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thank you.  I did and they are extremely helpful.  I have used fitbit products for many years. the products are sound and the few times I have experienced difficulty, product support was more than helpful.

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