08-15-2020
06:52
- last edited on
03-24-2025
20:02
by
EstuardoFitbit
08-15-2020
06:52
- last edited on
03-24-2025
20:02
by
EstuardoFitbit
my app on my phone isn't finding my watch. It won't sync up so none of my data on my watch is being logged in the app. It hasn't synced since Thursday and it is Saturday now.
08-15-2020 07:15
08-15-2020 07:15
Mine is exactly the same. Stopped syncing on wed afternoon and now can’t find my device on the app or on my iPhone. Ive tried all the usual things, delete app, restart phone, restart watch, turn Bluetooth off and on and nothing is working!!! 😩
08-15-2020 07:22
08-15-2020 07:22
Same with mine! It first lost a few minutes of time, then it failed to sync. Have tried turning off/on Bluetooth, restarted phone, restarted app, restarted watch, etc etc. It won't recognize the Fitbit, and it continues to lose time. I'm extremely disappointed and upset! Please help?! 😔
08-15-2020 13:47
08-15-2020 15:32
08-15-2020 15:32
Hello @ErinSherry
One of the common problems that would prevent your watch from syncing if it is already paired to another device (such as your Laptop). Therefore, please follow the following steps:
08-15-2020 20:12
08-15-2020 20:12
Still won’t pair
08-15-2020 20:13
08-15-2020 20:13
same problem here
08-15-2020 22:53
08-15-2020 22:53
This happened to mine too this week and now won't even start or reset.
08-16-2020 00:03
08-16-2020 00:03
My Versa idling the same thing. I noticed the time was wrong. So tried syncing and it won’t sync. Tried all the usual suggestions of turning off and on, turning Bluetooth off and on. Nothing works!😢
08-16-2020 02:11
08-16-2020 02:11
I'm having the same issues now.
My Versa 2 is now 1 year old.
One week ago, I noticed that my Versa 2 was suddenly draining its battery incredibly fast.
This was before the 4.2 firmware update and I didn't change any settings or installed any additional apps, clocks or what not.
After the firmware update a few days ago - which sadly didn't help the battery drain issue - I decided to reset my Versa 2 to factory settings.
Since that, my iPhone 7s and my Versa 2 can no longer connect via bluetooth.
What the hell is wrong with here?!
08-16-2020 05:23
08-16-2020 05:23
I have a replacement Versa and mine wont sync to add a clock face. I am connected to wifi, followed all the directions, turn off on, add remove bluetooth, etc... I have been disconnect 3 TIMES from chat support. All I want is to be able to use the watch, it shouldn't be this difficult! I have a samsung phone.
08-16-2020 07:50
08-16-2020 07:50
Having the same issue. My Versa 2 has not synced sine 8/14. I have turned my Bluetooth off as recommended, restarted, etc.
08-16-2020 08:04
08-16-2020 08:04
Mines lost over an hour of time now, it was 20 minutes when I first noticed it. Won't sync at all since 14th August