Allow more than one data exportation within a 24 hour period

[modd1]

Why can't I make more than one data export request within a 24 hour period? Surely, I should be able to at least make the request, regardless if it takes a little longer to receive the actual data. This 24 hour time constraint seems to go against the obligations of GDPR.

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi @modd1, and thanks for taking the time to share this suggestion about having the option to export data again without waiting 24 hours. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides which suggestions get developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

[fitterbetter]

Hello Moderator,

I want to bring your attention to recent issue that at least 15 or so people have reported in past week or so.

We are unable to download the export file generated by "Export Your Account Archive" feature. The data file is generated but it cannot be downloaded. 

Please see the following other Fitbit Community threads on this issue for details. 

No Fitbit moderator has made any comment in these threads yet. Users have been trying to get attention and resolution via Twitter DM and Fitbit Chat. But all users report that they are getting no action or acknowledgement of issue. Support agents just give standard "clear your browser" etc advice and it doesn't appear to be acknowledged, let alone escalated for resolution.

Can you please escalate and let us know what to expect!

Thank you!

Search for issue word "SignatureDoesNotMatch ":

https://community.fitbit.com/t5/forums/searchpage/tab/message?advanced=false&filter=location&q=Signa...

Direct link to Fitbit community threads for same issue:

https://community.fitbit.com/t5/Windows-10-App/Can-t-download-my-Account-Archive/m-p/4588397

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Cannot-download-my-account-archive/m-p/4590318

https://community.fitbit.com/t5/Other-Charge-Trackers/Can-t-download-full-data-export/m-p/4592561

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Fitbit-does-NOT-allow-you-to-export-your-data-q...

https://community.fitbit.com/t5/Charge-4/Error-downloading-my-archive/m-p/4596811

After clicking the "Download" button, the web page shows the following, for all users who are reporting this issue:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>SignatureDoesNotMatch</Code>
<Message>The request signature we calculated does not match the signature you provided. Check your Google secret key and signing method.</Message>
<StringToSign>GOOG4-RSA-SHA256 20201124T160446Z 20201124/auto/storage/goog4_request xxxxxbigLongStringOfNumbersAndLettersWhichIsSpecificToEachPersonDownloadxxxxx</StringToSign>
<CanonicalRequest>GET /user-data-export/222JYK/MyFitbitData.zip X-Goog-Algorithm=GOOG4-RSA-SHA256&X-Goog-Credential=esa-vault-gate-user-data--a8af%40fit-roles-prod.iam.gserviceaccount.com%2F20201124%2Fauto%2Fstorage%2Fgoog4_request&X-Goog-Date=20201124T160446Z&X-Goog-Expires=60&X-Goog-SignedHeaders=host host:user-data-export.fitbit.com host UNSIGNED-PAYLOAD</CanonicalRequest>
</Error>