Allow us to move or delete Cardio Load prompt

[BonBon7]

There is a new Activity called Cardio Load on my home page and I cannot move or delete it. I don't care about it. I want to see my Steps on the top of the list and now I can't see them because of this new Activity and the size of my iPhone mini. This is ridiculous.

Moderator Edit: Clarified subject

[GoodboyErrol]

I agree, the constant unwanted messages are extremely annoying. But every change since the “exciting new app!” has been pointless and annoying, so this is just the latest annoying development to make long-time subscribers hate the app and consider alternatives 

[KittyMom1074]

My Charge 5 was reaching the end of it's life (screen, battery and capturing heart rate issues). To add insult to injury, just after I posted this, it died. I have since upgraded to a Charge 6. I really hope they update this soon. A couple of design changes with the Charge 6 are annoying and I might return it. 

[gkoryx]

I agree with everyone else, I'd like the option to remove the target prompt/pop-up that appears when you load the app. I turned off the cardio load tile because I don't find it useful, but the message still pops up every time. Why doesn't it just tell you your target on the tile? That's what I find most confusing

[Fastfred1959]

I have been told by customer support and the ones that sometime answer our complaints that they are working on a fix. It was so easy to install this shaming prompt then it should be real easy to fix it???

I have been a Fitbit customer for a few years and what is really sad is if I noticed anyone purchasing a fitness watch I would advise them that a Google/Fitbit watch would  not be a good idea to buy. I blame Google on the decline of Fitbit. Imagine all the jobs they removed from the USA . SHAME ON YOU GOOGLE 

[hennis001]

179 comments and complete silence from Fitbit.  

I post a comment everyday on their Instagram page so potential customers are aware of how Fitbit ignores bugs in their app, ignores a thread of 179 comments asking for the bug to be fixed, and instead tries to market their product as something that would please a consumer.  I guarantee you no consumer wants to receive scolding messages from the app.

I hope others are publicly calling out Fitbit for their poor customer service and shoddy app development.

You failed Fitbit.  Next watch I get will be an Apple Watch.

[Abll12]

The update that took place this week didn’t fix the issue. All I’m getting from customer support is that it’s a “known issue”

how about remove it until it’s fixed?! It can’t be that hard it’s been nearly two months now..

[Fastfred1959]

I just went on a 67 minute walk and had 56 zone minutes and that unbelievable cardio prompt said I was under training. I'm 65 disabled senior citizen what are they trying to do push me  into a heart attack with their shameful prompt??? Shame on you Google/Fitbit!!!!!! Fix this problem. Also whomever came up with this idiotic cardio load prompt needs to go through sensitivity training. 

[JuliettEcho]

I too hate this feature. Totally miscalculates my fitness based on my timed performances and goals. This feature is about to cause me to leave the Fitbit/Google ecosystem as it's way too invasive and I should be able to enable/disable what is relevant to me.

I want to express my frustration with the Cardio Load feature. It consistently miscalculates my fitness levels, despite my timed performances and personal goals clearly showing otherwise. This lack of accuracy is not only unhelpful but also misleading.

What’s more concerning is how invasive the feature feels. It doesn’t align with my preferences, yet I am unable to disable or customize it to better suit my needs. This rigidity undermines the user experience and leaves me feeling unheard as a customer.

Unfortunately, this issue is significant enough to make me reconsider my loyalty to the Fitbit/Google ecosystem. Features like this should empower users, not frustrate them. I urge you to provide more flexibility and accuracy in features like Cardio Load, allowing users to enable or disable them as needed.

[SunsetRunner]

Well, after all of the posts and the neglect from Google/FitBit to respond or acknowledge the concerns, I’m done! I was a very loyal FitBit users from the beginning. But, not anymore. Bye FitBit! Hope you do better for your continued users going forward. (Remember that requires that you actually read what they post here!)

[ASHA10]

Please, PLEASE get rid of this crazy-making thing!!

[Fastfred1959]

The only place you can leave an honest review on Google/Fitbit is on consumer reports.

[alexthecat]

I actually enjoy and use Cardio Load. I have a Pixel Watch 3, so I've had access to this feature since September 2024. Even so, I agree with the complaints about not being able to dismiss that nagging Cardio Load reminder. Here's a visual: 

•  It's easy to see, even without that message, that I haven't met my Target for today. There is no need for a message telling me that. I wouldn't mind seeing it once in the morning. Then, after I dismiss it, it should stay gone. Instead it keeps popping up again, every time I interact with the app, and obscuring data that I'm actually interested in. Real estate on the main screen of the app is at such a premium since the big app update in 2023. We shouldn't have to waste screen space on something stupid like this. 

[sbb29]

So annoying. I’ve tried everything to delete it, including deleting my data. I have been working on being able to exercise regularly since having covid 3 years ago. I know how much my body can do, I don’t need it to tell me I should push myself more.

[hnarment]

The Fitbit app just launched a new app feature that is a huge annoyance and makes the app experience unpleasant. New banners that notify of my things like “ready to hit your target today?” Block my screen from quickly being able to update my stats. Every time I log in, I have to remove a banner like a pop-up ad from the early ‘00’s. Please remove!

[ewbanh]

Chiming in to agree with others - the cardio load pop-up is persistent, unwanted, and frustrating enough that I'm considering cancelling my Fitbit premium subscription in hopes that it makes suppressing this "feature" easier (and because I'm not interested in paying for a product that agitates me). 

I understand how exciting new features can be for some, but given the wide range of health goals and personal preferences that a diverse group of folks will have in using Fitbit, they should not be rolled out as persistent popups that cannot be turned off. 

The calibration for this feature is also wildly inconsistent/inaccurate - while I was sick it kept yelling at me to do more, and then when I recovered and returned to my more typical levels of physical activity, it's begin yelling at me to do less. Sigh. 

[Fastfred1959]

One thing I don't understand is why anyone would keep Fitbit Premium when it is obvious that Fitbit doesn't care about their customers/users?? How many complaints does Fitbit need to actually do something about this problem?? It was so easy to install the cardio load prompt,  it should be just as easy to  uninstall the cardio load prompt??!!!!!

[SP300]

So, I downloaded the latest FitBit update today, and the stupid cardio load pop-up is still there. You've sealed the decision for me. When this device dies, never buying another FitBit again. Your company is really disrespectful to your customers, and I will take my business elsewhere (and I plan to tell everyone I know).

[WilliamBill]

My theory is that the devs were pressured to add a new feature before it was fully baked. I sympathize if this was the case. But, as others have said, the cardio messages are illogical, irrelevant, and halfway to bullying. Plus, I can't even get through the setup before it glitches. And I can't x out most of the time. 

[AndreaT]

I don't have premium and the pop up comes on every time I refresh my
stats. I have tried disabling all notifications as well as the cardio-load
tracking. Unfortunately, nothing works. Fitbit needs to remove it.
Hopefully soon or they are going to see a lot of loyal customers move on.

[Splatteredwhim]

Please give us the option to disable this cardio load option! It is stressing me out. I often can't line up my exercise with it just because of...well...that's how life goes (feeling ill in ways Fitbit doesn't detect, having kids home for the 1,000th snow day while having to work, burst pipes in the condo...and so on). Having it constantly telling me I'm "at risk of undertraining" on top of all the other ways the week may be falling apart is making me want to walk away from my Fitbit entirely. 

[OKmamaJ]

I managed to remove cardio load from my home screen, but I still get that annoying pop-up notification every time. 

I wouldn't mind as much, except it's really dumb. The past few days it's been fussing at me that I'm "at risk of under training" and now today it's telling me I "pushed myself" and need to "take it easy" because I WENT GROCERY SHOPPING yesterday. 🤦🏼‍:female_sign:

I have chronic illness, and my ability to move fluctuates wildly, so the standard cardio load formula just doesn't work for me.

[ecbpdx]

For days now, the Cardio Load prompt says, “give your body a break.” It pops up regardless of whether I’ve slept 6 hours or 9 — if I ran 2 miles, or I was a couch potato. The same message: “Recovery requires rest days.” It’s annoying and pointless! If it’s a “feature,” it’s not working. Users have complained. Please add the option to turn it off. 

[Fastfred1959]

I was let know by someone who reviews our posts on cardio load prompt that either today or by the end of the week there would be an update or a fix for this problem. I would hope that fitbit will look at the person or team that came up with this shaming, totally inaccurate thing they call cardio load. As I'm sure everyone knows the definition of cardio is of the heart. A better Q&A would be a start

[Angie0210]

Mine has been gone for a few days now so hopefully it will disappear for everyone soon.

[Kstnay]

Accusing me of being at risk of undertraining is a total insult. I’m 68 and don’t need to walk 18,000 steps a day. The notification will not delete by pressing the X and it takes up valuable space on my display.