Being able to remove your tracker from the account

[rab523]

Upon my Fitbit breaking, I recently attempted to return my iPhone's Fitbit app to tracking data using the phone's onboard M7 chip instead of my Flex. It turns out, a Fitbit device can not be disassociated with an account. 

When I asked customer service about this, their advice was to start a new account. This is absurd. I have invested a ton of time into collecting data in my current account. Fitbit has got to allow this basic feature in a future update.

Moderator edit: Labels 

[SumnerFitbit]

You can switch to MobileTrack (M7) anytime.  Just go to the Account tab, hit Set Up a New Fitbit Device, then choose the "No Fitbit Yet?" option at the bottom of the screen.

[mlaster]

How do I switch MobileTrack off?  The "No Fitbit yet?" option doesn't exist if it is already on but it doesn't work (hasn't synced in weeks).  I want to turn it on and turn it back on again, but can't seem to.

[SilviaFitbit]

I'm happy to let you know that now you're able to remove the tracker from your account and just use MobileTrack. 

To remove the tracker do the following: 

- Go to your Dashboard > click on settings 

- Devices > scroll down and you'll see Remove this "tracker" from your account

Hope you can enjoy this feature and continue using Fitbit .