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Let us delete in-app notifications/messages

Status: Released Submitted by on ‎07-28-2018 08:26
1,301 Comments (1,301 New)

This is clogging up my iphone. I have a year or more worth of useless Fitbit notification messages I'd like to shed. I saw a 'solved' notice in here from a year ago stating it was resolved by stating there is no solution. This is simply ignoring the myriads of request/votes of customer requests/concerns to fix it. Fitbit should have had a REAL solution by now and apparently do not. In reality this problem has not been resolved but simply is being ignored by the company/moderator. The solution 'solved' to put a vote in ideas does not address the real concern or issue at hand. What's the point of a community forum if Fitbit does not listen to its customers? The thread should have flagged Fitbit/moderator to produce a real fix, we're still waiting.

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1,301 Comments
Sugar1924
Strider
‎09-19-2017 10:36
‎09-19-2017 10:36
Yes this is quite disappointing! From what I can tell there are more than 100 notifications, but at least it not from 2/28/17. Next we need to delete exercise data. My Fitbit has everything fro the day I set up the Fitbit in April 2017
Sugar1924

Sent from my iPhone
Sugar1924
Strider
‎09-19-2017 10:56
‎09-19-2017 10:56
Very good idea! That way I don't have notifications back past one day.

Sent from my iPhone
Sugar1924
Strider
‎09-19-2017 10:59
‎09-19-2017 10:59
No and they won't, at least my notifications are now back only to 8/7 not 2/27.
I've stopped emailing them and getting frustrating and use replies fro "the Fitbit team"

Sent from my iPhone
Sugar1924
Strider
‎09-19-2017 12:24
‎09-19-2017 12:24
I agree with you and Spock

Sent from my iPhone
Bonnie50
Jogger
‎09-19-2017 16:22
‎09-19-2017 16:22
I just checked my app and I only have one month of notifications ! It only goes back to Aug. 24; when I wrote this post my notifications went back to February, 2017. this is good now
Bonnie50
Jogger
‎09-19-2017 16:25
‎09-19-2017 16:25

My notifications only go back to Aug. 24 !  now.    this is good ! 

marfit62
First Steps
‎09-19-2017 17:15
‎09-19-2017 17:15

You are right &bonnie50my old notifications are gone too finally !!!

barbbwalker
Jogger
‎09-19-2017 17:47
‎09-19-2017 17:47

I still have notifications from Feb thru April telling me that I've almost reached my step goal for the day or congratulating me because I reached it.  Don't need that old news anymore!  Turned off notifications so no longer get them.  But why would you need or want to keep this type of notification for the past 100 days!  You can check how often you met your goals when you sign on to the web site.  Why keep this info on your phone?

Sugar1924
Strider
‎09-19-2017 17:50
‎09-19-2017 17:50
Mine he back to 8/7/17 and it is not good.

Sent from my iPhone
Sugar1924
Strider
‎09-19-2017 17:53
‎09-19-2017 17:53
Not quite I go back to August 7, it's not as. Ad a February but these notifications do NOT need to be saved for more than one day!

Sent from my iPhone
Sugar1924
Strider
‎09-19-2017 17:58
‎09-19-2017 17:58
I turned off notifications and I still get them. I don't need them and I don't want them and the company says now they will save 100, well I get 4-5/ day from today back to 8/7 and that's more than 100.
Don't know what's saved on the computer I only use the phone and iPad.

Sent from my iPhone
sterling2010
First Steps
‎09-19-2017 18:06
‎09-19-2017 18:06
Got an email from them saying they can't do anything about the old notifications then I checked and I have only one. Yippee

Wendy
Sugar1924
Strider
‎09-20-2017 07:17
‎09-20-2017 07:17
Got the same email but when I checked I had notifications back to 8/7 which is better than 2/27 but not enough for a whoopie.

Sent from my iPhone
sterling2010
First Steps
‎09-20-2017 07:25
‎09-20-2017 07:25
They are not customer friendly at all.

Wendy
Sugar1924
Strider
‎09-20-2017 08:17
‎09-20-2017 08:17
That is quite true! Contacting them is a waste of time, energy and is very frustrating.

Sent from my iPhone
Hachiosmom
Recovery Runner
‎09-20-2017 08:54
‎09-20-2017 08:54

Who wants nonsense comments from one day ago, let alone from March? 

They are cute at the moment and we got them just fine on the tracker and the phone where we could delete after reading! 

 

Now, I have close to a hundred garbage messages that can't be deleted.

This shows me, along with the horrible software "glitches" (updates) that have messed up syncing, needing to constantly log in, crashing, etc. in both the last 2 updates, that Fitbit knows not what to do. 

Why are you making things worse every time? Do you think this will sell your "smartwatch"?

I won't be buying and if things don't straighten up soon, I fear I will have to leave fitbit behind.

Why don't you put the smart Pebble engineers on the software? Or did you just fire them when you bought their company?

Sugar1924
Strider
‎09-20-2017 09:29
‎09-20-2017 09:29
Well said and I agree.

Sent from my iPhone
pidorang17
First Steps
‎09-20-2017 10:11
‎09-20-2017 10:11

Please get rid of these notifications or provide a settings option to turn them off. I have no interest in the notifications.

SunsetRunner
Not applicable
‎09-20-2017 14:55
‎09-20-2017 14:55

Turning off notifications from the iPhone settings does not prevent Fitbit from posting in-app notifications--which are the ones that have been accumulating in my iPhone since February of this year.  I have even posted about this issue both on Facebook and in the App Store in the Review section of the Fitbit app.  All I ever receive from Fitbit is the usual "we're working on new features..."  but nothing concrete that the fix is happening with the next updates.  I'm saving up for an Apple watch.

ptk999
First Steps
‎09-20-2017 17:56
‎09-20-2017 17:56
Good luck with that request.

Sent from my iPhone
momice
Tempo Runner
‎09-21-2017 05:54
‎09-21-2017 05:54

I don't want to stop all the in-app notifications from coming, because some are useful. But. They should make it so we can delete them, like pretty much every other app available! What's the use for having months worth of notifications that can't be deleted? Some people don't have a lot of space available on their phone for all of those. 

 

Jgwalk
Base Runner
‎09-21-2017 12:13
‎09-21-2017 12:13

You can sellect the one you want.  go to your dashboard , log into fitbit.com first.  

Briman65
Jogger
‎09-21-2017 15:02
‎09-21-2017 15:02
My issue is with messages. There is no option to delete them. I have messages that are more than a year old, and I cannot delete them in The iOS app or on windows.
ptk999
First Steps
‎09-21-2017 18:51
‎09-21-2017 18:51
Lucky you

Sent from my iPhone
Kicka
Jogger
‎09-24-2017 14:32
‎09-24-2017 14:32

I want to clear them from my phone too. I am turning notification for the Fitbit app off so I won’t get them. They just clutter up the app and are probably using storage on my iPhone.

 

please fix this.

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