Let us delete in-app notifications/messages

[rubyrune]

This is clogging up my iphone. I have a year or more worth of useless Fitbit notification messages I'd like to shed. I saw a 'solved' notice in here from a year ago stating it was resolved by stating there is no solution. This is simply ignoring the myriads of request/votes of customer requests/concerns to fix it. Fitbit should have had a REAL solution by now and apparently do not. In reality this problem has not been resolved but simply is being ignored by the company/moderator. The solution 'solved' to put a vote in ideas does not address the real concern or issue at hand. What's the point of a community forum if Fitbit does not listen to its customers? The thread should have flagged Fitbit/moderator to produce a real fix, we're still waiting.

[StatDude]

Thank you, Liz. I will see what happens when the update downloads and I can review these changes.Jeffrey

[jtarn]

I think what I have said all along - there should be an option to delete each and every notification ever sent! I have turned them all off once I finally figured out how to, so I no longer get any new ones, but I have over 50 ancient ones still sitting in my iPhone!

This is an imposition on your users and there should be NO reason you cannot add a Delete option, just like every other app in the industry!

Sent from my iPad

[SunsetRunner]

It isn’t just Notifications. Apparently Fitbit and the App Have available ALL of my data forever - like everything I ate last Oct 22. Or the route that I followed on my 3.7 mile walk last Nov. 3.

It looks like at least some of this information is stored on your servers and not on my phone, downloading only when I scroll back. However, because server space costs money, it naturally raises the question of why Fitbit is doing this.

I should be able to remove any part or all of my data at any time, and/or set limits on how long it is kept. I can’t do from either the app or the website.

In this time of the Facebook scandals Fitbit should ensure that we have control of our personal information. That we can’t remove or control what is stored, looks like Fitbit doesn’t care at all about our privacy and perhaps is monetizing our data without our permission. Another possibility is that Fitbit’s software people are simply incompetent and incapable of doing a relatively simple thing.

All that said, Fitbit, you can continue to ignore me because you have already lost me as a future customer - I’ve already not purchased one of your scales for this reason. And when my current device wits working, I’ll be purchasing elsewhere for this reason.

[SunsetRunner]

Thank you Liz. It’s a great start but being able to delete unwanted notifications would be better. When I go onto my friends page I continually get shown a badge that one of my friends has been awarded and decided to share which I can’t delete. Very annoying

Sent from my iPhone

[StatDude]

Absolutely! We should not be limited to just the number of steps to our respective goals … Some days I have more than one message (notification) related to x more steps and then a message telling me I nailed it!
Jeffrey

[Sugar1924]

Liz,
Silly question! Of course I want to be able to delete ALL notifications. I turned all of them off in November 2017 so I have not received any since then. But I can not delete the ones still on my phone/pad from August 2017 until my last one.
This change is woefully inadequate ☹️!

Sent from my iPhone

[Sugar1924]

Oh how I agree with you. I had my Fitbit since 4/16 and my data can not be deleted and it needs to be. Why do I want and my sleep, exercise food and water intake from 4/16?

Sent from my iPhone

[Wooker1]

Fully and totally concur with these comments!
[private contact details removed]

Proud to be a Veteran
Owned Small Business

[BABelling]

Liz ~

Thank you for the update regarding notifications. Right now the ONLY notifications I get on my phone are “Almost there!…’ ,“Nailed it…” and the much less frequent “Overachiever! …” Because I was curious, I counted the notifications still on my phone—dating no doubt from when I first set up my Flex: 223 of them going back more than a year. While I actually regard these notifications as either gratification or motivation, that only applies to the day they are received. And then I’d like to swipe them away and purge them from my phone and the app. That is the ultimate control I’d like over the notifications; anything less does not clear the glut. Please keep working toward that goal.

Beverly Bellinger
babelling@aol.com

[Menopause]

Thank you for the progress in this regard.

Yes, please. I request the function to remove ALL NOTIFICATIONS and
MESSAGES when read or otherwise.

I'm sure this request remains apparent from the hoardes of requests and
complaints ?

[Ughlee58]

There are threads on this issue going back three years. I seriously doubt
Fitbit is suddenly going to be responsive.

[Menopause]

I agree, Ughlee58 (Jogger).
However I received a mail yesterday (23 June 2018), advising of slight
amendment and ASKING WHETHER WE STILL REQUIRE ALL NOTIFICATION DELETION TO
BE IMPLEMENTED !!

I seriously don't get these people...

WHY IS IT SUCH AN ISSUE FITBIT ???

People are actually purchasing other devices because of this MINOR
TECHNICAL ALTERATION ON YOUR PART.

[SunsetRunner]

I would still like the ability to delete all messages and notifications. Thank you, Liz.

Sent from my iPad

[Menopause]

Thank you Liz.
Please everyone, I realise you're probably as irritated as I over this
issue.

The only way we're going to get through to these Moderators is to send a
DELUGE OF

" ALLOW DELETION OF NOTIFICATIONS AND MESSAGES "

to them.

It's incomprehensible why THEY WILL NOT DO IT.

I personally do not look at the postings any longer because should I post
anything, I'm inundated with every man, woman, child and dog's response
..... for ages.... on and on and in...AND I CAN'T DELETE THEM !

Please everyone... ✍

[Sugar1924]

Beverly,
You can stop these by logging onto your account on the web browser. In the top right corner is a gear, open that and scroll down to notifications. Open and mark what you do not want anymore. I turned all of theses off, have not received one since I did this in November.

Sent from my iPad

[Sugar1924]

In response to this I have a question for our moderator, Liz. Before February 2017 these notifications just popped up on the screen and disappeared never to be seen again. Why can’t the programmers just delete that?

Sent from my iPad

[Sugar1924]

I agree, I’ve given up on being able to remove them. I used to check to see if I could and I stopped. But I have been told that Fitbit has removed them for some people who called and complained and I know they removed mine from 2/17-8/17, so they have the ability to do so.

Sent from my iPad

[Sugar1924]

I’ve received 19 emails from the original response from Liz. I agree with you 100%. I never recommend a Fitbit to anyone, my wife had one that broke and she bought an Apple Watch and does not have these problems. When mine stops functioning I will too.

Sent from my iPad

[Sugar1924]

It seem so does everyone else Liz!

Sent from my iPad

[Sugar1924]

But you know, we have and Fitbit still won’t change it.

Sent from my iPad

[Sugar1924]

See what you've done Liz?

Sent from my iPhone

[mbuster]

 I was #48 voting for this post over a year ago, why would I change my mind? 

My Fitbit One is dying, when it's gone, my Fitbit App and account will be too.  God I hate dealing Liberals.  Vote for Conservatives in 2018.

Problem solved.

[Sugar1924]

I will do the same when my Charge 2 stops working, except I won't vote for today's conservatives.

Sent from my iPhone

[ChinaB234]

I would like to be able to delete old messages. They are annoying & useless.

[Ughlee58]

Exactly. But Fitbit is unresponsive to this. For three years.