Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[Larry23420]

@LizzyFitbit 

If you wait for enough up-votes on this issue to consider it, you will loose MANY customers.  I rely on disability-accessible nutrition planning on my PC.  I am not alone.  You will lose all of us if you do not circumvent your normal bureaucratic processes.  I am a senior software developer, and I could put this mess back in a day.  You have a week to make that happen, or announce your plan to restore it, or I will go to your competitors, and tell everyone I know that Google FitBit hates old people.

thanks for taking the time to share this product feedback about maintaining the Fitbit web dashboard going forward with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit.

[InsomniacYes]

@Larry23420  In case you have not done so already, here is the contact information for Google Disability Support: https://support.google.com/accessibility/answer/7641084 . 

[Sarah04260]

This is a super-crappy decision to remove the online dashboard.  Phone apps suck.  I have lost the meals and foods that I had.  Visibility on the app sucks.  I'm a data point in a weight loss study s I will use it only as long as i promised, then am getting rid of it.  Stupid marketing....maybe they have some GenZ-er who only does phone apps calling these shots?  Well, they have the phone app already, why get rid of the online dashboard for all the rest of us GenXers and older who are still using it.  I had liked it, but cannot see the value now.  Back to the free myfooddiary for me!

[Larry23420]

I am a senior software developer.  IMO they have four choices:

1. Abandon accessibility-reliant customers by doing nothing.
2. Give it back as is, with minimal support.  No new features, just bug-fixes.  This only requires a small team that knows the code.
3. Re-skin the webpage so it doesn't look so old.  This would take an Agile team a month or two.
4. Upgrade / re-write the page with full functional parity.  This is the right thing to do, and the most expensive.  This would take multiple teams working for several months.

[Larry23420]

Google gives lip-service to Accessibility while abandoning seniors and disabled people who can customize their PC settings to read their full screen and a full sized keyboard for arthritic fingers.

[NotInParis]

This is the end of the line. 

I am older and disabled. Using a cell ph is difficult.  I avoid apps bc they are are so difficulty for my fingers.  The web browser is essential for the disabily community. I am going to start looking at other options, even it it means I lose all of my stats since 2016.   

Functionality has decreased on the app - you have taken away ono thing after another there (challenges w friends, ability to see data for over a week - I used to do a 10-day challenge at the end fo the summer and cannot do that bc I can only see my data starting on Mondays). 

[NotInParis]

This is the end of the line. 

I am older and disabled. Using a cell ph is difficult.  I avoid apps bc they are are so difficulty for my fingers.  The web browser is essential for the disabily community. I am going to start looking at other options, even it it means I lose all of my stats since 2016.   

Functionality has decreased on the app - you have taken away ono thing after another there (challenges w friends, ability to see data for over a week - I used to do a 10-day challenge at the end fo the summer and cannot do that bc I can only see my data starting on Mondays). 

[Larry23420]

@LizzyFitbit 

Please try to make sure you only post one idea per product feedback, so we can keep the board organized, easily searchable and see which idea other members are voting for. Thanks for participating in Product Feedback.

You can solve your spam problems with a single word:  REVERT

If you wait for enough up-votes for this to be considered, you will see the spam diminish as you bleed customers.  Then it will be too late.

[SMarlo]

How much feedback do you people need? No one likes the changes you have
made at all! I do not have any disabilities but used the web version on my
PC and prefer that. While you are at it you could add a map like Apple has.
More and more people are bailing and looking for better alternatives. The
fact that this has not been addressed shows what your bottom line is and
it's not your customers.

[Larry23420]

Why is Larry spamming like this?  BECAUSE IT'S THE MOST PRODUCTIVE THING I CAN DO ON YOUR WEBSITE NOW.

[NotInParis]

The disabilty community needs the web browser dashboard.

[vjmoody]

Yes, that function is desperately needed for those of us who (for health
reasons) must plan out our meals before the day starts. Also, when I enter
the foods that I plan to eat in the Food Log on the browser, it helps me to
see if I'm meeting my dietary requirements and where I need to make
adjustments. Please, return this feature on the browser or make it easily
accessible on the app. It needs to function like the browser by listing all
foods and show the values that were in the browser for each food. To get
the same info by using the app, I have to look up each food, write down
nutrient info or put it in a spreadsheet in order to compare them. Then I
have to add or delete foods until the values comply with my diet
instructions. This method takes 3 times longer. I am paying for a premium
membership and expect Premium service.

[vjmoody]

Yes, that function is desperately needed for those of us who (for health reasons) must plan out our meals before the day starts. Also, when I enter the foods that I plan to eat in the Food Log on the browser, it helps me to see if I'm meeting my dietary requirements and where I need to make adjustments. Please, return this feature on the browser or make it easily accessible on the app. It needs to function like the browser by listing all foods and show the values that were in the browser for each food. To get the same info by using the app, I have to look up each food, write down nutrient info or put it in a spreadsheet in order to compare them. Then I have to add or delete foods until the values comply with my diet instructions. This method takes 3 times longer. I am paying for a premium membership and expect Premium service.

[largeobject]

I consider the removal of the website to be a serious breach of contract. I want a refund for the 7 months left on my Fitbit Premium subscription. Does anyone know how to get a refund?

[Odyssey13]

Hi @largeobject  actually, Fitbit does have the ability to change things - see Section 18 of the Terms of Service

[Larry23420]

How is their website? Specifically, do they have a good nutrition planner?
None of these manufacturers seem to care, since they don't bother giving
you screenshots or anything else of their website. Screw all those old
people who didn't grow up staring at and typing on a phone, i guess.

[barbiedr]

New fitbit app is terrible.  App on the computer was much better.  This new one does not give daily totals for all the nutrients.  Also print is much smaller.  Difficult for us older people.  Would not recommend.

[nutcates]

I can't answer these questions cause I don't enter any nutrition data and I
mostly bought the FIT 3 as a protest. BTW I AM OLD!!!

--
HBCJR

[cliffyB]

Restore my Fitbit app on pc/laptop. I run fitbit app on phone but inferior as I cannot see weekly historical totals, which I use alot. I know why Google have done this this - yes to save money on not supporting web development and support. Put it back or I'm going somewhere else as will thousands others. And more fitbit employees will be fired. Thanks

[Lang53]

Phone app is difficult to navigate with my poor eyesight and arthritic hands. The web app needs to be restored. I'm a senior and I'm tired of our needs not being considered when changes like these are made. Life is already difficult as it is.

[cliffyB]

Usual Google operating procedure. Change stuff and no sorry. Works O.K., if the stuff you use is free ( your data for advertiser for free stuff) O.K. But for those who pay a subscription , they do not care. They will do soon.

[marcphil2]

Why trash the desktop dashboard?  I, like countless others used this feature daily as part of the feedback cycle in motivating my fitness discipline.  It was a stand out feature, setting the Fitbit platform apart from its competitors. 

I used the dashboard every day, to copy and paste my sleep data into my personal documentation records, which enabled me to relate cause and effect upon my sleep in ways which were meaningful to me, and in a format of my choice.  To now manually copy the data from my phone, although not impossible, is a constant reminder of the contempt with which this business regards the need of its customers.

No doubt, I will adjust to the change, but wonder about the extraordinary lengths to which Fitbit has obviously gone to give its users a voice, to simply ignore their feedback regarding the completely unnecessary removal of a perfectly good platform feature.

The decision by Fitbit to pull the plug on the dashboard will certainly guide my purchase choice in the future.

[ladyandria]

Now that there isn't a dashboard, I can't see my steps for the week, I can't use custom meals, and I'm starting hate my fitbit! I've been a loyal customer for 10+ years, and will never buy another fitbit without the dashboard option being restored. I don't want to have to use my phone for everything!

[drgp]

I prefer the web interface over the app interface.  Bring back the web interface, it is much better.

[BecRay]

End of the line for me too and the disability support isn't very helpful. I can't operate a cell phone with my hands, and using voice input simply does not work well with the app.  When a non-disabled person as an afterthought decides to create a handicapped stall in a restroom to make it accessible, they often have no idea how a wheelchair turns, how people maneuver in and out of them, or where people need the pull bars be to maneuver in/out on their own. Often you can roll into the stall and wind up alongside the pot, can't shut the door because you can't turn your chair because the footrests hit the pot, can't reach the bars therefore can't maneuver out of the chair. You back out and go tell your dining partner you need to go home.  It's "handicap accessible" they say.  No, it's really not. In this situation, the app is not handicap accessible. Just because you can use voice access like you can roll through a wide stall door doesn't mean you can experience the app in a useful way much like not being able to navigate a restroom even though you could in fact access it.  You have access to the features...you just can't use them in a meaningful way.  The website was the handicap access for many of us.  Taking that away is the same as taking away a handicap stall in a restaurant restroom.  Shame on Google!