Maintain Fitbit web dashboard going forward

[KBenjamin]

As an older user, my eyesight and hand eye coordination are poor. So, I prefer the website dashboard on my PC. That dashboard keeps directing us to the mobile app. Please assure you will continue maintaining both as I cannot rely solely on the mobile app. Please consider all of your customers when providing tools. Many thanks!

[darvin1023]

I know you (Fitbit) want to end the the web dashboard so there is less IT stuff to maintain (aka budget cuts)
But as Fitbit customer/user, I prefer the web dashboard.
The phone app is so inconvenient to use. Tiny text and the UI is not very user friendly. 
Please keep the web UI. 
If you keep making your product inconvenient to use, your local customers will start jumping ship to other brand that can server what they need..

[suehallam]

Please keep the browser. The app is not the same. I have recorded my previous 28 day calorie burn for years now to see the trend and keep my motivation up. It's not on the app, it uses today's data so far which skews figures depending on the time of day you look.

There's an all round shabbiness and cheapening of the whole Fitbit offering since Google took over. Time to reassess

[Sectionhiker]

I am 78 and my vision is not that great anymore. Used the dashboard at least two times a day sometimes as many as 5 or 6 times a day. Keep the dashboard!

[MikeP.NJ]

Just my 2 cents about functionality and workflow.  

I work as a professional, managing a group.  Health is something our company is concerned with, but so is work habits.  Using a web based dash to log a lunch, a lunch time walk, and check steps is completely allowed, sitting on a phone at a desk is frowned on.  As of today I can't open the dash on the web browser and having just joined the Fitbit community a week ago, I'm worried I may have to check other products while I'm still in the return policy time line.  Your product was great, and had all of the convenient access until today.  Hopefully enough users will comment enough to get this reversed.

[Godmother57]

Bring back the dashboard.

It is next to impossible to manually enter the data like to track on a daily basis to stay successful following bariatric surgery.

Why do you insist on forcing everyone to use a app on a phone!!!

Moderator Edit: Formatting

[Godmother57]

BRING BACK THE DASHBOARD.

IT IS NEXT TO IMPOSSIBLE TO MANUALLY ENTER THE DATA I LIKE TO TRACK ON A DAILY BASIS TO STAY SUCCESSFUL FOLLOWING BARIATRIC SURGERY.

WHY DO YOU INSIST ON FORCING EVERYONE TO USE A STUPID APP ON A PHONE!!!@

[Godmother57]

Bring back the dashboard.

It is next to impossible to manually enter the data I like to track on a daily basis to stay successful following bariatric surgery.

Why do you insist on forcing everyone to use a stupid app on a phone!!!@

Moderator Edit: Formatting

[hatteras2424]

Seriously?...I just realized I no longer have access to my fitbit info via my home desktop.  I don't do "smartphones" very well.  Have been a loyal user for around 12 years.  Diligently entering daily calories, weight, and activity.  Check out my account .  You just lost a customer.  The good thing is that it put me on a much healthier trajectory 12 years ago that I've been able to sustain.  Sorry to see you go. DP

[Gillly58]

Well, I reluctantly accepted the terms and conditions so that I could post a comment.

I hate Google.
I hate what they have done with the browser portal, from which users could easily see and edit their stats and data. I hate the fact that I can no longer access this portal.

I hate the fact that I stupidly linked my Fitbit Account to Google, because I now can't go back to where I was.
Like others have commented, this will be my last FitBit - I have had several over the past 10 years, but can't live with where Google has taken the device and its supporting browser-based portal.

I find using the FitBit app absolutely useless.

THANKS FOR NOTHING, Google.

[RobertCh1969]

why take away web browsing ? for me being of the older generation i do not like the phone app it is not easy to add your calories via the app i had a number of meals saved in there i could grab and add as needed which i cant work out how to do in the app and my eyesight is not like it used to be and i struggle with the phone app very disappointed with this decision BRING BACK web access !!!!!!!!!!!!!!

[RodFos]

Google, you didn’t respond to nor did you listen to your customers.  

Shame on you.

The Browser Dashboard has now gone, and now so shall I.

The app is world class at being rubbish and unusable and the more you have developed it the worse it got.  

It’s clear you not only read the mood in the room incorrectly but when you realised you had done so which you must surely have done, you ignored it anyway.

I dont want to be handing over my cash in any form to such a shocking company who clearly has nothing but contempt for its customers.

My Fitbit device has now been removed and I’m off along with the other 2 users in my household.

My current device is less than 3 months old and I will also be returning it for a refund as it now appears to be broken as it now does not function as it was sold. I.e I can't access a browser dashboard which is one of the reasons why I bought it in the first place.

My future purchases will be elsewhere.  

[Jimmmmmy]

The browser worked yesterday.  At first, I suspected that it was just an error that it wasn't working only to discover that google is now involved.  I'm disappointed.  Does customer satisfaction matter anymore?  Cuz I am dissatisfied with this change.  Somehow, I doubt that my opinion matters to google.  Just another big company that does mergers and acquisitions and ruins the original product and ignores what the consumer liked about it.   

>>>dissatisfied 

[lin4100]

My friend only has windows computers and can’t put the app on them! Why are you only allowing iOS devices to use Fitbit??

[TerryLo]

Welp, I'm back to keeping my stats on my desktop calendar. Thanks for ruining Fitbit Google.

[elithea]

without the website, over five years of my health plan is destroyed! the app doesn’t cut it: doesn’t support split screen entry, or the ability to create a meal which i use to analyze recipes, doesn’t allow across the board nutrition info. this was the ONLY reason i use fitbit, to project my daily intake! the app doesn’t facilitate any projection

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[IJD]

I have used a Fitbit for over 10 years to track sleep and exercise.  I am like many others on this post, I want to use the dashboard to monitor my data.  The app does not contain EVERYTHING found on the dashboard.  The app is too small to read.  Maybe it is time to leave Fitbit.Has anyone found a better tracker?

[VNeill]

Same

[SouthernBelle]

Thank you for sharing this perspective, I watch in my company when people are on their phones and I don’t appreciate it.

Get Outlook for iOS<>

[SMarlo]

I totally agree with you. Unfortunately I an not able to return my FitBit.
Mine is over a year old. Very disappointed in what they have done and
seriously considering something else. They certainly blew this big time.

[hideawayhill]

I totally agree about the app not being anywhere as good as the desktop app.  I have used the desktop app for years and now find so many things missing, and yes, although I am not visually impaired it is difficult to see everything.  There is no way to figure out the times of anything when there are just "dots" for sleep times, getting up, etc.  The bar graph shows 0, 650. and 13k for steps?  Not acceptable!  In fact the whole app is not acceptable.  Please put the desktop app back!

[honu3723]

Google/Fitbit absolutely does not care about customers, only profit and collecting your data to sell. Dropping browser support is a cynical and heartless way to cut costs. The phone app really REALLY sucks for my purposes but I am pretty sure they won't revive the browser interface. They simply don't care about us.

[TerryLo]

Yup, I'm  back to writing my stats down on my desktop calendar. I just don't get Google sometimes.

[SouthernBelle]

I’ve been a good customer as long as you have and feel the same.

Get Outlook for iOS<>

[honu3723]

What is particularly galling is that the moderator posts:

...thanks for taking the time to share this product feedback about maintaining the Fitbit web dashboard going forward with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit.

If if gains popularity they'll share it with various teams. Why, so they can laugh at our problems? This is like something a politician says to defer uncomfortable questions: "I promise to look into it."

Be honest, @LizzyFitbit, what are the chances the browser dashboard will be restored? 

[JohnBr]

I adjust my sleep record in the web app to reflect reality, like a longer time to fall asleep or to extend for the actual sleep period (today woke at 5:15, fell back asleep until 8). I cannot make the adjustment in the phone app so sleep time, readiness, and overall history is wrong. Also, active min showed on web, not meaningless "zone minutes" .