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This is ridiculous that FitBit has been given this much feedback to make a feature optional that most users don't like and don't use, and it is taking this long for anything to happen. That is a great way to ignore your users needs and have them turn to other brands. I've been using Fitbit devices for 5 years now but this forced Sleep Score is enough to have me scouting other fit watches (Garmin is the current frontrunner), so I can actually track and display the features I want.
Hey @Hockeyologist , good luck with your search. I too am a early adapter of Fitbit but I'm now looking around. Garmin was my front runner but now the Samsung is looking very good. So good actually that I might get a smart watch. Actually, as far as attractiveness, Fitbit lags behind just about all their competitors. And as far as fitness trackers, Garmin is probably in the lead.
HOWEVER, the Fitbit battery is better than most. Fitbit has by far the lead in their user interface and ease of use. And their sleep tracking is probably the best of the lot. Not everybody tracks REM sleep. And some of the trackers require you to actually turn on sleep tracking before you hit the bed. But sadly a lot of the trackers out there also give a sleep score.
NOTE; in my search for a new tracker I ran across a Fitbit ad where they were actually bragging about their device giving you a sleep score.
I started with a zip and then moved up the HR Charge ladder. So I know my device will eventually break. Fitbit may eventually fix this sleep score issue but their unyielding stance has raised to many questions in my mind.
The score is bafflingly useless - worse than useless because I find no correlation between the score and the time I was awake or how much deep sleep I got, and prevents me from seeing how much average sleep I get over a period. I hate it and want it gone.
They don't care. They've made it more than apparent. All they wanted was to sell the company, and they succeeded. I'll miss when FitBit was THE tracker to have. But it's in a quick downward spiral now. I curse about it or complain to friends much more often than I have anything nice to say about it.
As a shift worker who sometimes also sleeps in shifts, this sleep score is useless to me. The numbers mean nothing. Some days I don't get a score at all because my shifts of sleep weren't long enough to get a score. I need to know how many times I woke up, restless, and what my average sleep time is for the week so I can compare to previous weeks. I regret asking for a new Fitbit for Christmas. I should've kept my Flex and then upgraded to something else.
The old dashboard showed the time spent awake. That's the most important at-a-glance information for me, because I have a very high arousal score due to sleep apnea and other issues and spend about an hour awake every night. Being able to see if it dropped or rose was useful to me. The sleep score is not. It's asinine. I'll get 6 hours of sleep or 9 hours, and either way my score is in the mid-80s. That doesn't tell me anything except that Fitbit doesn't know what my sleep is actually supposed to look like.
Well yet another week has past, and it is no surprise at all that everyone at fitbit has completely ignored all the requests and comments in here. It just goes to prove that fitbit do not employ anyone with enough intelligence to make any response in here !!!!!!!!
Still waiting to see the totally irrelevant and meaningless "sleep score" removed from the app (and the watch itself). Why hasn't the development staff taken action on this? Ask yourselves has any other "addition" had so much negative feedback?
The Ionic in the pictrue died, what's the incentive to replace it?
The battery in fitbits last last longer, but the Active 2 gives me a more accurate length of sleep time, the fitbit floor count is more accurate. Other features are very similar. Fitbit's updates have a tendency to "brick" the hardware, so far the only update on the Active 2 went without a hitch.
The "sleep score" is a major disincentive to keep being a fitbit customer.
Glad to see this is finally "under consideration", but my current fitbit is falling apart, and frankly I'm looking at alternatives. I can't stand the sleep score and have stopped looking at the dashboard to avoid it. The lack of response from fitbit is demoralizing - good grief I get 2-3 messages a DAY and ALL of them are how much people hate the sleep score. But nothing from fitbit. My friend showed me her Huawei fitness band, which basically uses the old fitbit dashboard (much nicer) and give hours of sleep!! Hurray!! And it has the coolest "find my phone" feature! Cheaper than fitbit too.
Now I need to figure out how to get my data out of my fitbit account. I wonder if I can load it in the Huawei? I love looking at all of my old data, so hate to lose it and hate that fitbit makes it so hard to get at.
I don't know why I've been labelled as a 'jogger', I'm not and I can't edit that....
Since sleep score was added and in this intrusive way, I look at my fitbit far less often. It is demotivating enough that it offsets the benefit of wanting to check how much I am moving and such.
Most disconcerting is that we all bought our Fitbits with the understanding of how and what data was being recorded. Then suddenly Fitbit decides to change this format without aking or options and moreover without ANY weight given for these absolutely random scores! We bought our devices because we are concerned about the sleep we are trying desperately to acheive.. We DO NOT need or want some **ahem** deciding inadvertantly as to the quality of our sleep. That makes for THE WORST WAY to start the day ... filled with anxiety instead of awareness Perhaps Fitbit will now offer nightclasses on how to improve our scores.
And don't forget some of our data is now locked away from us unless we give Fitbit more money.
I've swapped wrists. same result. The Versa 2 stopped giving me sleep stages after January 20th. Going to borrow my daughter's Versa see if there are different results.
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