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Can’t see hourly activities on the app without entering the entering the field

yesterday

yesterday

After update # 20001.214.24, the ‘hourly activities’ field is grey and I can’t see it unless I enter into the hourly activities page. Also I can’t see the steps report for the day week, month or year in the steps page.  Anyone else experiencing thrips problem?

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6 REPLIES 6

yesterday

yesterday

Having the same issue and filed a bug report yesterday.  The tech I chatted with had to escalate. I have tried rebooting everything, offloading the app in iOS, removing the device from BT and re pairing it but with no luck. Supposed to get an email within two days after the request was entered 

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yesterday

In response to Calfeej

yesterday

Thanks, please let me know if they’ve got a fix!

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yesterday

In response to Stu06

yesterday

I’ll let you know when I hear back

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0 Votes

7 hours ago

7 hours ago

Me too tile grey what’s happened - hope they fix it soon 

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0 Votes

6 hours ago

In response to Stu06

6 hours ago

@Stu06     Update #20001.214.24 is the firmware version on your Sense 2.  You are describing an issue with the Fitbit app.  Do you use an Android or iPhone?  App issues are usually limited to one platform, not both.  This post can get moved to the appropriate app forum, where you might get more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

5 hours ago

In response to LZeeW

5 hours ago

Hi everyone! Thanks for stopping by, I hope you're doing well.

I'm sorry you are experiencing some issues with the displayed data of the Fitbit App. Thanks for those who have tried some troubleshooting and thos who have contacted our tech support team.

In order to better understand the issue you all are experiencing, please share a screenshot of what you are seeing. In addition, you could share the operating system your mpbile device is currently running as @LZeeW has suggested. Thanks for your contribution @LZeeW.

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0 Votes