Can't set up my Sense 2

[Kwag76]

Google wallet won't even set up or sync with the sense 2. I've reset the watch and the phone. I've also deleted the app and deleted and reinstalled the watch to the app. 

Please help. 

Moderator Edit: Clarified subject

[cntnvision]

Anybody have an update on this.  Very discouraging since fitbit tells me it's the old bluetooth sync issue but that's all been fixed I believe.   

[Manchis]

I've also had this issue since i switched over to Google wallet from Fitbit pay on the Sense 2. Really getting frustrated for not getting what I payed for.

[Guy_]

Hi all, could this be an issue - even though the phone is connected to internet see  No internet connection 

It is possible that a non direct connection causes a problem, possibly Private DNS .

Otherwise logout of the Fitbit App, swipe off the active window, clear the storage cache and force stop it then restart both the watch and phone.

Login to the App and wait for the pair and link prompts and sync then try again.

[SunsetRunner]

Has anyone had any success in fixing this issue?  I contacted support and they said that they know about it but don't know when it will be fixed.  Seemed like they were blowing off the issue completely.

[Kate_Belfast]

I'm afraid that still nothing has been done about it. 

[cntnvision]

Sounds like them. It's what they do. I have shelved my fitbit and moved
to another vendor watch. Staying away from Google. They do this all the
time now days with every product they have.

[Kwag76]

Correct. Nothing has been done and no effort try.
Kerrie Wagaman

[Kwag76]

No work has been done to fix this. I'm very unhappy and disappointed that i upgraded to the sense 2. It's not an upgrade. I lost all the apps and the wallet. Now i can't use starbucks or anything. I'm very unhappy and wish fitbit and Google would take some ownership of the problem. There hasn't been an upgrade since i got this at Christmas. 

[Mom1951]

No checking everyday and no change. Frustrated with support they keep asking about what cards and I keep telling them that the applicatio in does not even link to my watch and they act like I am an idiot. Last one wants 8 different screenshots to expedite the issue.

[SunsetRunner]

Google Wallet did work for me, but I had to RMA that Fitbit Sense 2 because the heart beat sensor malfunctioned in under 4 months from date of purchase.  After receiving a replacement under warranty, I now get this error message.  That suggests to me that it is the hardware related.  I wonder if they are refurbishing Fitbits and breaking the NFC in the process and not telling anyone.  Did everyone on thread get a warranty replacement?

In Canada there is a formal complaint avenue for unfair or deceptive business practices.  You can't sell something that promises to do something but doesn't...

[thirstycat]

I had the same issue where my original Sense 2 worked with Google Wallet ... but I had to return it for a screen problem ... when I got the replacement (which took nearly a MONTH -- thanks a lot Fitbit!!!), the replacement now has the Google Wallet issue.

What makes me most angry is people who have apparently bought a new Sense 2 AFTER Fitbit has said they were aware of this problem and now are having the same issue.

How can they continue to sell a product that they fully acknowledge doesn't work as advertised?  Pretty sure there are avenues for consumer protection against such practices in the US as well...

[SunsetRunner]

Interesting to hear your RMA had this issue with Google Wallet on arrival too. 

NFC is working on the Fitbit, I confirmed it with an NFC tool, but perhaps they are nurfing the refurb units related to concerns of data left on the Fitbit by the previous user's Google Wallet...