help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Feedback about Sense 2 return and warranty

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2022 10:36 - last edited on ‎10-07-2022 10:53 by Moderator Alum

‎10-06-2022 10:36 - last edited on ‎10-07-2022 10:53 by Moderator Alum

I returned my Sense 2. Posted Monday morning and today (dispite the postal strikes) I received notification that fitbit had received my Sense and a refund had been authorised. 2 hours later it appeared back in my account!

While I was unhappy with the Sense 2, I would not have any problem ordering from fitbit again in the future (if they make a smart watch with 3rd party support)

Credit where credit is due, thanks for letting me try the Sense 2 fitbit. Thanks for the return policy and thanks for the fast refund. 

 

Moderator Edit: Clarified subject

Best Answer
24 REPLIES 24

‎10-06-2022 18:27

‎10-06-2022 18:27

Thanks for the motivation. 

 

I think I will try to follow the refund..

 

Hopefully I will experience the same fast process (of Sense 2). 

Best Answer

‎10-06-2022 20:13

In response to asiayeah

‎10-06-2022 20:13

Thanks for having reported the only good thing we could hear so far about Sense 2

Formerly Giampi71 - Retired from Fitbit for good on November 13th 2023
Best Answer

‎10-06-2022 21:37

‎10-06-2022 21:37

My was received last week and still no refund. They said they are backed up. Time to dispute charge.

Best Answer

‎10-06-2022 22:17

In response to Dopovo

‎10-06-2022 22:17

@Dopovo You speak my mind. 

Best Answer

‎10-06-2022 22:20 - last edited on ‎08-15-2023 07:00 by Moderator Alum

In response to asiayeah

‎10-06-2022 22:20 - last edited on ‎08-15-2023 07:00 by Moderator Alum

It's such a shame. I would have loved to have kept mine but no 3rd party apps was a deal breaker. Good luck with your return. 

-------------

Lol. In fairness Fitbit made it easy to try the Sense 2 so credit where credit is due.

-------------

I hope they sort this asap for you. I have no doubt that they will.

Best Answer

‎10-07-2022 00:58

In response to Rach77

‎10-07-2022 00:58

same for me… So I will return mine as well. 

Best Answer

‎10-07-2022 03:55

In response to SunsetRunner

‎10-07-2022 03:55

Such a shame as it's a watch with so much potential 😪 

Best Answer

‎10-07-2022 06:57

In response to Rach77

‎10-07-2022 06:57

For real. I am still sore to part with the (c)EDA sensor on my Sense 2; it's the only redeeming feature that sets it apart from anything else. But the fact that I got a defective device that doesn't even track my sleep accurately (it consistently logs that I slept only 1-2hrs/night, when I sleep 8...) on top of the device being a totally gutted newer model (can't even use the word "upgrade" here) plus the awful customer service, I just can't justify the $300 price tag on it. I'd rather pay $150 *more* and get all the features that were *removed* from it, plus more (like way better battery life and durability) from Garmin's Venu Plus. It's got a speaker in it to play music and take/*make* calls, too. After experiencing the dumpster fire of the Sense 2, $150 more for all that seems like a no-brainer to me. 

 

Hope I have the same quick, easy return process that you did with your Sense 2! I just wish I could get a refund for the Premium that I paid for as well. Oh, well. 

Best Answer

‎10-07-2022 07:09

In response to DaemoniKira

‎10-07-2022 07:09

Oh wow, you have had a bad time with it! I really hope you get it sorted asap.

After sending mine back I got the Garmin Venu 2plus and I love it! 

Can I just ask why you bought the Sense when you have the Venue 2 plus? In my opinion it's a way way way better fitness tracker and a better smartwatch than the Sense.

Best Answer

‎10-14-2022 03:19

‎10-14-2022 03:19

I've had the opposite experience. My refund has been in limbo for a week now.

Best Answer

‎10-14-2022 03:27

In response to Dwuuds

‎10-14-2022 03:27

For me, I got my return label but I decided to keep my Sense 2 for now. 

Best Answer

‎10-14-2022 05:20

In response to asiayeah

‎10-14-2022 05:20

It is a nice watch. Hopefully they change their minds about at least allowing music controls on the Sense 2. 

Best Answer

‎10-14-2022 05:21

In response to Dwuuds

‎10-14-2022 05:21

Maybe they have had a ton of returns. I hope it doesn't take much longer for you. 

Best Answer
0 Votes

‎10-15-2022 12:42

In response to Dwuuds

‎10-15-2022 12:42

Still nothing, just lead around and around in circles. They have apparently decided to keep my returned sense 2 (which they validated as being received) along with my money. 

Best Answer

‎10-15-2022 12:46

In response to Dwuuds

‎10-15-2022 12:46

Oh wow, I'm sure this will be sorted out soon. Keep us posted though

Best Answer

‎10-17-2022 06:38

In response to Rach77

‎10-17-2022 06:38

May I ask about your experience regarding sleep tracking with venu2plus? I have checked the test done by the "quantified scientist" and the result sounded not so good. But of course, several software updates appeared meanwhile.

I'm pretty unsure between waiting for a fitbit reaction about 3rd party app integration and directly ordering the venu2plus.

Best Answer

‎10-17-2022 06:55

In response to JackDrake

‎10-17-2022 06:55

Funniky enough I saw that review by the quantified scientist just the other day. I have commented on his Pixel watch review asking for him to look at the Venue 2 plus again as I have found it to be really good. Sleep tracking seems accurate to me, heart rate tracking is spot on as I also wear a chest strap while working out so that I can compare. Treadmill distance is way off but yiu can edit it on the app so it's not a problem. I absolutely love my Venue 2 plus. It's massively better than the Sense 2 and better than my Galaxy watch 4 which is what I was replacing when I bought the Sense 2.

I think you will love the Venue 2 plus, it's a really great fitness smart watch.

Best Answer

‎10-19-2022 07:28

In response to Rach77

‎10-19-2022 07:28

Thanks for sharing @Rach77 

As a german store had a pretty good offer for venu 2 plus I'm now owner of one. First look is pretty good, nice display, lot of apps etc.

Wristband could be softer in my opinion, maybe I will exchange it sometime.

I will compare sleep tracking between charge 5 and venu2plus within the next days.

Best Answer

‎10-19-2022 07:31

In response to JackDrake

‎10-19-2022 07:31

I'm glad you like it so far. In my opinion it's a really great watch. Let me know how your comparison between the Venue 2 plus and the Charge 5 goes, I'd be really interested to hear 😄 

Best Answer
0 Votes