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Fitbit Sense 2 - Connectivity issues

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‎01-24-2026 06:47 - last edited on ‎01-24-2026 14:42 by Fitbit Moderator

‎01-24-2026 06:47 - last edited on ‎01-24-2026 14:42 by Fitbit Moderator

I’ve enjoyed Fitbits for years. Got my new phone and I’m having connectivity issues, it won’t count my steps but my apple phone updates it. I’ve tried cleaning contacts, changing the face, updates to app and phone, unpair and reconnect. No luck. Any ideas anyone?

 

Moderator Edit: Clarified subject

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‎01-24-2026 14:48

‎01-24-2026 14:48

Hi @bravo6, welcome to our Community, is nice to have you here!

Thanks for being a loyal costumer for years, I will do my best to help you with your situation regarding your connectivity issues.

As a first step I recommend you to read the following article with steps and recommendations: How do I track my steps with Fitbit with my phone?

As another recommendation please also try to ensure you have the latest update available on your device like here: Update your Fitbit device.

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