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Fitbit Sense 2 not working

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‎05-24-2023 08:27 - last edited on ‎05-24-2023 10:51 by Fitbit Moderator

‎05-24-2023 08:27 - last edited on ‎05-24-2023 10:51 by Fitbit Moderator

  • Afterva quick swim my fitbit sense hustbwent dead it was fully charged and will not switch back on 

 

Moderator edit: updated subject for clarity. 

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‎05-24-2023 10:54

In response to Guy_

‎05-24-2023 10:54

Welcome to the Fitbit Community, @GregsL.. I'm sorry to hear that your Fitbit Sense is not working. 

I noticed that you've followed @Guy_'s advise and that you received assistance from our team.

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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‎05-24-2023 09:28

‎05-24-2023 09:28

HI @GregsL. - if it is a Sense 2 it can be replaced under warranty, in all probability water got in as the seals are not so robust.

Author | ch, passion for improvement.

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‎05-24-2023 10:54

In response to Guy_

‎05-24-2023 10:54

Welcome to the Fitbit Community, @GregsL.. I'm sorry to hear that your Fitbit Sense is not working. 

I noticed that you've followed @Guy_'s advise and that you received assistance from our team.

We look forward to get you back on track. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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