Fitbit Sense 2 watch face detatched

[Mochas_Dad]

My Fitbit Sense watch face detached from the watch and will not go back in/stay in place. 

It is still attached on the inside by a black band and the display is still working. 
Has anyone else had this happen? Anytime I try to reach Customer Support online I get in the endless loop of answering the same questions. 
Please help

[EstuardoFitbit]

Hello there @Mochas_Dad, welcome to the Fitbit Community! 

Thanks a lot for taking the time to share this situation with us, I'd like to make this process easier for you. 

Let's start filling out this form. By doing this a ticket will be created with our support team so they can get in touch with you as soon as possible. 

[Mochas_Dad]

Thank you!

I was able to connect through chat. Was told that since my Fitbit Sense went out 7 months out of warranty, all they could do was give ne a coupon code for 35% off buying a new one.

Since this one only lasted a a year and seven months, I think I’ll be checking out some other brands. My fitbit didn’t even get heavy use!

[EstuardoFitbit]

Thanks @Mochas_Dad, 

I'm truly sorry the resolution wasn't what you were expecting.

Your frustration about this issue is understandable, and I hope you understand we have to stick to our warranty policies. You can still use your discount if you'd like to stay with the Fitbit family.