Gallery is not working

[BeingSadique]

My gallery is not working at all since the date I am using fitbit sense 2, I have tried all suggestions made by the support team as well as different mobile networks and Wi-Fis as well but always I get a same display while opening the gallery from the app "Oops, looks like there is no internet connection" after updates also the issue is still there

[Guy_]

Hi @BeingSadique - this is because the Gallery needs a direct connection to the internet - see No internet connection 

[BeingSadique]

It is connected to the internet 24/7 , either mobile internet or WiFi..still showing the same

[Guy_]

@BeingSadique- yes it will be connected but it's not necessarily a direct connection.

[BeingSadique]

How to create a direct connection in that regards

[Guy_]

@BeingSadique- use the link already provided in the first answer.

[mrk-sbk]

hi,

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br, markus