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How do I recover lost Sense 2 data?

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‎03-11-2023 04:37 - last edited on ‎03-13-2023 18:41 by Fitbit Moderator

‎03-11-2023 04:37 - last edited on ‎03-13-2023 18:41 by Fitbit Moderator

when Fitbit went down I lost data history. How do I recover it?

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-13-2023 18:48

In response to DramaQueenDiva

‎03-13-2023 18:48

Welcome to the community, @danielhay. @DramaQueenDiva Thanks for always helping our members!

 

@danielhay Thanks for bringing this to our attention. As our friend mention, your watch stores detailed data for 7 days and can store daily totals for up to 30 days. That being said, may I know if your Sense 2 is syncing with the Fitbit app? Is the Fitbit app updated to the latest version?

 

In the meantime, let me recommend the following:

  1. Forget your Sense 2 from the Bluetooth settings.
  2. Log out from your account.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap Log in and enter your credentials.
  5. Pull down on the screen to force a manual sync.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎03-11-2023 05:42

‎03-11-2023 05:42

I'm confused, what do you mean you lost data?  Your Sense 2 will keep historical data for up to 1 week (I think) before erasing it.  Once it's synced to your app, the data is there forever.  Did you happen to sync your data at all that day?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎03-13-2023 18:48

In response to DramaQueenDiva

‎03-13-2023 18:48

Welcome to the community, @danielhay. @DramaQueenDiva Thanks for always helping our members!

 

@danielhay Thanks for bringing this to our attention. As our friend mention, your watch stores detailed data for 7 days and can store daily totals for up to 30 days. That being said, may I know if your Sense 2 is syncing with the Fitbit app? Is the Fitbit app updated to the latest version?

 

In the meantime, let me recommend the following:

  1. Forget your Sense 2 from the Bluetooth settings.
  2. Log out from your account.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap Log in and enter your credentials.
  5. Pull down on the screen to force a manual sync.
Best Answer
0 Votes