09-26-2022
11:00
- last edited on
09-27-2022
16:14
by
LizzyFitbit
09-26-2022
11:00
- last edited on
09-27-2022
16:14
by
LizzyFitbit
When will google pay come to the fitbit sense 2?
Because i can't get the fitbit wallet to work! I tried everything and it keeps giving me a 500 internal server error.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
09-29-2022
11:07
- last edited on
05-08-2024
05:41
by
MarreFitbit
09-29-2022
11:07
- last edited on
05-08-2024
05:41
by
MarreFitbit
Hi everyone.
Thanks for getting back with the requested information. I've escalated this situation to our team so they can identify a solution as soon as possible. I'm sorry for this inconvenience and once I have more details from them, I'll update this thread.
In the meantime, please keep syncing your Sense 2 and Versa 4, and keep the Fitbit app updated.
09-25-2022 08:18
09-25-2022 08:18
I just got my new sense 2 and if i try to add a card it gives a error: 500 internal server error
09-26-2022 00:11
09-26-2022 00:11
I am experiencing the same problem.
09-26-2022 11:09
09-26-2022 11:09
Nobody knows when.
09-26-2022 11:28
09-26-2022 11:28
Nobody knows yet.....
09-26-2022 12:15
09-26-2022 12:15
That's correct. Fitbit have been silent regarding everything about the new watches. At this stage I would treat it as if it wasn't coming at all (although I'm sure this won't be the case). The point I'm making is that it's best to base one's purchase decisions on the features that the device ships with, not on the promises.
09-27-2022 04:48
09-27-2022 04:48
I also had a few problems to connect the server for setting up Fitbit Pay. Later it worked normally. I assume that there are many early adopters setting up their new devices right now and the server is a little bit overloaded. Keep trying (maybe later). Good luck! 😉
09-27-2022 06:15
09-27-2022 06:15
I'm having the same issue. Just received the Versa 4 and unable to get Fitbit pay working, the same 500 error. This function is a crucial thing for me, so I hope this is fixed soon
09-27-2022 06:20
09-27-2022 06:20
I'm talking to fit bit about the problem. Already tried the basic stuff.
Have you tried to reinstall the app?
09-27-2022 06:37
09-27-2022 06:37
Yes, I tried that, no luck. I will just wait and see if it's working in a few hours or tomorrow
09-27-2022 08:16
09-27-2022 08:16
I have the same issue and error code. Did the restanten of the app work for you?
09-27-2022 08:24 - edited 09-27-2022 08:26
09-27-2022 08:24 - edited 09-27-2022 08:26
Restanten? Like in dutch?
Yeah the rest of the fitbit works fine, havent used a lot of other apps though.
09-27-2022 08:31
09-27-2022 08:31
The reinstall of the app didnt work for me. I already had contact with Fitbit, all the solutions they provided didnt work. So they are figuring out now what it is, they say it's the internet connection, but wifi or mobile network it all won't help. So I wonder if they can fix it.
At the moment I am hardly considering to return the Versa 4, because I am also missing a lot of features (Spotify, Google Assistant, 3rd party apps, Google Pay etc). And if the Fitbit Pay isnt working, that is a big NO for me.
09-27-2022 08:35
09-27-2022 08:35
I hope thay provide a fix soon, els i might consider returning it aswell.
09-27-2022 08:35
09-27-2022 08:35
Whoops sorry, autocorrect 🙂
@FietjeV ai that is a pity, i did not even look at the Spotify yet! Hopefully they will bring a solution otherwise i will also switch back to versa.. thanks for you comment!!
09-27-2022 11:01 - edited 09-27-2022 11:02
09-27-2022 11:01 - edited 09-27-2022 11:02
I tried this for four days now and also got support from the Fitbit Helpdesk: they can't fix it. Still 500 Internal Server Error.
09-27-2022 11:05
09-27-2022 11:05
It seems to me like this is affecting Dutch users only? Maybe its bank related? My bank is Rabobank.
09-27-2022
11:10
- last edited on
11-15-2022
11:04
by
DavideFitbit
09-27-2022
11:10
- last edited on
11-15-2022
11:04
by
DavideFitbit
Hmm mine is ABN, I will try to contact fitbit tomorrow! Tried everything they say on the forum already, delete and download app new, re-install the versa 2 but nothing works. Big downer if its not possible I used it a lot with my versa!
@diko59 What is then their solution?
09-27-2022
11:12
- last edited on
11-18-2022
10:40
by
DavideFitbit
09-27-2022
11:12
- last edited on
11-18-2022
10:40
by
DavideFitbit
Reading all the comments: I don't think so. But I am Dutch and my bank is also Rabobank.
------------
At the moment the Fitbit Helpdesk has no explanation. They are looking for a solution to solve the problem.
09-27-2022 11:26
09-27-2022 11:26
I'm Dutch aswell, my bank is rabobank.
I have a Samsung 9+ and tried it on a Samsung galaxy 22 ultra.
Both give the 500 error.