Lost Connection to Sense 2, code not displaying to reconnect after the app trys to connect.

[JTS7648]

Hello,

I had suddenly lost connection to my less than 6 month old Sense 2, and it would no longer sync. I had followed all the steps to try and get it to work again. Reloaded the app, factory reset the watch, etc. After I did all this, the app is finding the watch however the code to connect is not displaying on the watch screen. All it shows is the "to get started download fitbit app to phone" with all the other text. The watch doesn't respond to anything!

Is the watch dead?

Thanks,

Jim

[Arparp]

Same issue with my fitbit sense , never use for 3days since 😒 

[DNsrule]

Hi

Mine is the same as well only brought 3 months ago. I'm not a happy customer 

[Aspensglory]

Mine is exactly the same have only had it less than 3 months. I've tried exactly the same as you and it still won't display pairing code just keeps saying download the app which is already installed. 

[DavidFitbit]

Hi everyone and welcome to the Fitbit Community @JTS7648 it's great to have you here!

I'm sorry to read you  are finding trouble during the setup of your Sense 2. Allow me to help.

Do you happen to have another compatible mobile device, like a tablet to try setup with? In addition this kind of error occurs when you have several Bluetooth devices around our already setup on your mobile. For more details about this particular situation, i recommend to read our help article Why can't I set up my Fitbit device? below the section "troubleshooting"

I hope this information helps !

[jeepgirl4171]

Mine went from working, to the screen where it asks what language and to download app.  I couldn't make it work, I ordered a new one, $250.00.  Came today, says same thing, can't get on the app to use it either.  I'm getting frustrated.   Please advise.   

[JTS7648]

That sucks, yes same here mine was working just fine, then all of a sudden it wouldn't sync and was no longer getting my daily stats. I have tried everything that DaveFitbit told me to do, including removing all the bluetooth connections I have on my phone and still nothing, going to call customer support soon. The fact that you got a brand new watch and its doing the exact same same thing leads me to believe its the dam app that needs fixing, not that watches. Spend nearly 200 on this thing and now its useless. Really disappointing that we aren't given a true explanation. 

[JTS7648]

Just got off the chat with Fitbit, was told the same problem is happening a lot. There is a bug in the app on the phone that's not allowing it to connect. They are aware of the issue, but no timetable is certain right now!

[DavidFitbit]

Hi everyone ! Hope you are doing well. I'm sorry you all are still experiencing setup issues.

@jeepgirl4171 i can magine how you may feel having issues with your brand new device. Certainly there is a current issue with our system in regards the syncing connectivity as @JTS7648.

We have found out that several user have been able to resolve it by doing the following :

1. If you are unable to Sync, check first if your Sense 2 is currently paired to your account.
2. If your Sense 2is no longer paired attempt to add your Sense 2
3. If you see an error message or the 4 digit PIN is missing when attempting to pair, turn your mobile's Bluetooth Off and then back On and retry to set it up.
4. If setup fails, restart your mobile device and your Sense 2 and try again

I hope this tips will help you all !

[Aspensglory]

Hi just been trying what you have advised but still no joy. It is still saying app needs to be installed despite app being installed.  Message is coming up on my phone and fit bit. Is anyone else had any luck yet. I've got a run in the morning and was hoping it would be up and running by then but not looking likely

[LHCar]

I too have the same problem. My Sense 2 stopped syncing yesterday. I've turned off and on Bluetooth, powered on and off my phone, uninstalled the Fit Bit app, unpaired my device with the phone, all to no avail. I've reinstalled the app and tried to pair my Sense 2 to it. I get a message to say 'searching for the Sense 2', but this goes on for about 10 minutes and then I get a message to say something went wrong. I am not getting a code to pair my device to the phone. Nothing seems to work

Thank you

[jeepgirl4171]

I have tried everything and have had no luck yet. Mine both, the old
and brand new one are not paired. App says it's searching but then gives
me error message. Hopefully find a solution soon. Good luck to everyone
with this issue.

[sassyshrimper]

My issue is not set up. I purchased it on Friday, Oct 25th and set it up fine, synced fine until yesterday Oct. 28th....only three days! I've tried all of the suggestions to no avail. My phone is a Samsung Galaxy, Android version 13.  When I go to Connections, Bluetooth and Scan on my phone, it no longer shows the watch listed as an "Available Device". I don't know what to do next.  I have a limited amount of time to return the watch to the retailer where I purchased it.  Thank you!

[jeepgirl4171]

Any luck with your Fitbit?  Mine has not changed.   I'm going to return the new one since the problem was not the old one in the first place.   And if the old one doesn't work I'll just cancel my Fitbit premium monthly subscription and try another brand.   No sense in the cost of a new one and a monthly fee when I can't use it at all.   

[JTS7648]

No still dead in the water with no solution from Fitbit

[Arparp]

Try to un-install your fitbit app switch off Bluetooth, reinstall fitbit
try to both ways, coz mine is back working now last night

[JTS7648]

Yes, your right, I was just able to reconnect my watch to app, looks like they fixed it! Wish there was an email sent out or something.

[MoveUBody]

hey Fitbit/Google, as you have pushed everyone to move their data into Google, share lots of private stuff, and obviously have our contact info… why you guys did not show any courtesy and true customer service and update us with simple notification that there is a bug and no ETA on resolving it? I would not spend hours on playing puzzled with rebooting/reinstalling etc. and would go to Apple Store and buy an Apple Watch. So frustrated…