Reached out through the chat support. Was told I would need my ticket reviewed. They reviewed it and decided I was out of warranty. They offered me the 30% discount code.
I, however, am currently a stay at home mom with zero disposable income while on maternity leave, so I cannot afford even the 30% discount on such an expensive item. I am a night nurse and I've been with fitbit since 14/15 when my far superior BASIC brand watch was recalled.
It really bothers me that this is clearly a common physical defect of the product, as shown by this thread with the majority of watches still being in warranty, yet they're going to expect me to shell out another 200 bucks to buy a new one.
This is the second sense 2 watch I've been forced to purchase due to manufacturer defect and short warranty windows. I bought a 3yr warranty for my first one when the sense 2 debuted in 20/21. They refused to honor it when the first watch battery/charging system failed within a year, so I bought a second sense 2 with the 25% discount code provided by support. I was furious at the extra cost of an extended warranty when they didn't even honor the original 2yr to replace the faulty product, so I did not spend the extra again.
To buy another would be my 3rd S2 purchase in under 5 years, and honestly it's purely unreasonable. Especially at the premium price.
On top of all this, the watch plate failed 1 month into a freshly renewed annual PREMIUM subscription and they are refusing to refund any of that wasted $80 even though I will be unable to use the service without a functional watch.
Needless to say, they have lost me as a repeat customer and I will be seeking other options for health and sleep tracking. I've loved my Oura so far and 1 Oura ring has outlived both S2 watches.
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